Junior Outbound Telesales Team Lead

hey contact heroes GmbH

. Provide functional and operational leadership for an outbound telesales team .

Posted 10/5/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing outbound telesales teams, focusing on sales performance metrics, coaching, and continuous skill enhancement. Proven ability to motivate teams and implement strategies for operational improvement and target achievement.

Highest-signal resume keywords

Team LeadershipTelesales ExperienceSales Performance ManagementCoaching and DevelopmentExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales KPIsPerformance ManagementCall AnalysisSales MetricsOutbound Sales

Soft Skills

Motivating TeamsSolution-Oriented ApproachAssertivenessIndependent Working StyleStructured Working Style

Industry Keywords

Outbound TelesalesSales LeadershipTeam DevelopmentQuality AssuranceProductivity Improvement

About the role

Key responsibilities & impact

Provide functional and operational leadership for an outbound telesales team
Manage and develop the team based on relevant sales KPIs and targets
Conduct regular coaching sessions, feedback discussions, and call analyses
Motivate the team and support the continuous development of sales skills
Identify opportunities for improvement and implement appropriate measures
Ensure quality, productivity, and target achievement in day-to-day operations
Work closely with Operations and other internal stakeholders

Requirements

What you’ll need

At least 6 months of experience as a Team Lead, Coach, or in a comparable leadership role in Sales/Outbound, or at least 12 months of experience as an Outbound Agent
Solid experience in telesales or telephone-based sales
Strong understanding of sales metrics and performance management
Enjoy leading, motivating, and developing people
Excellent communication skills, assertiveness, and a solution-oriented approach
Independent, structured, and reliable working style
Must be based in Germany
Application including a CV and brief details of experience leading and developing outbound/sales teams

Benefits

Comp & perks

100% remote work within Germany
A responsible role with genuine opportunity to make an impact
Short decision-making processes and direct communication
A dynamic work environment with a high degree of autonomy
A team where ideas and professional development are actively encouraged
Modern, digital work structures