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Junior Team Leader, Outbound Telesales
hey contact heroes GmbH. Provide functional and operational leadership for an outbound telesales team .
About the role
Key responsibilities & impact- Provide functional and operational leadership for an outbound telesales team
- Manage and develop the team based on relevant sales KPIs and targets
- Conduct regular coaching sessions, feedback discussions, and call analyses
- Motivate the team and support the development of sales skills
- Identify opportunities for optimization and implement appropriate measures
- Ensure high quality, productivity, and target achievement in day-to-day operations
- Work closely with Operations and other internal stakeholders
Requirements
What you’ll need- At least 6 months of experience as a team leader, coach, or in a comparable leadership role in Sales/Outbound, or at least 12 months of experience as an outbound agent
- Solid experience in telesales or telephone-based sales
- Strong understanding of sales metrics and performance management
- Enjoy leading, motivating, and developing people
- Excellent communication skills, assertiveness, and a solution-oriented approach
- Independent, structured, and reliable working style
- Based in Germany
- Application including a CV and brief details of experience leading and developing outbound/sales teams
Benefits
Comp & perks- 100% remote work within Germany
- A position of responsibility with genuine scope to make an impact
- Short decision-making processes and direct communication
- A dynamic working environment with a high degree of autonomy
- A team where ideas and professional development are actively encouraged
- Modern digital work structures