Outbound Telesales Team Leader

hey contact heroes GmbH

. Provide professional and operational leadership for an outbound telesales team .

Posted 10/12/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing outbound telesales teams, focusing on sales performance metrics, coaching, and employee motivation to achieve high productivity and target success.

Highest-signal resume keywords

Team LeadershipTelesales ExperienceSales Performance ManagementCoaching and DevelopmentExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales KPIsPerformance ManagementCall AnalysisSales OptimizationTarget Achievement

Soft Skills

Motivational LeadershipSolution-Oriented ApproachAssertivenessStructured Working StyleReliability

Industry Keywords

Outbound SalesTelephone-Based SalesSales MetricsCoaching SessionsFeedback Discussions

About the role

Key responsibilities & impact

Provide professional and operational leadership for an outbound telesales team
Manage and develop the team based on relevant sales KPIs and targets
Conduct regular coaching sessions, feedback discussions, and call analyses
Motivate employees and support the development of their sales skills
Identify optimization opportunities and derive appropriate measures
Ensure high quality, productivity, and target achievement in day-to-day operations
Work closely with Operations and other internal stakeholders

Requirements

What you’ll need

At least 2 years of experience as a team leader, coach, or in a comparable leadership role in sales/outbound sales
Solid experience in telesales or telephone-based sales
Strong understanding of sales metrics and performance management
Enjoy leading, motivating, and developing people
Excellent communication skills, assertiveness, and a solution-oriented approach
Independent, structured, and reliable way of working
Residence in Germany
CV and a brief description of experience leading and developing outbound/sales teams

Benefits

Comp & perks

100% remote work from home
A responsible position with genuine scope to make an impact
Short decision-making processes and direct communication
A dynamic working environment with a high degree of autonomy
A team where ideas and professional development are explicitly welcomed
Modern, digital work structures
Permanent employment contract