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Customer Support Manager – m/f/d
heycare (former heynanny). First point of contact for users and caregivers in Customer Support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Support with a focus on operational efficiency, user engagement, and caregiver recruitment. Proficient in managing user inquiries and optimizing processes while maintaining high communication standards in both German and English.
Highest-signal resume keywords
Customer Support ExperienceOrganizational SkillsExcellent Communication SkillsNative-Level German ProficiencyExperience in Agile Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyAttention to DetailSolution-Oriented ApproachIndependent Work
Tools & Technologies
Digital ToolsSupport Systems
Industry Keywords
User InquiriesCaregiver RecruitmentEvent PlanningUser Feedback AnalysisDACH Markets
About the role
Key responsibilities & impact- First point of contact for users and caregivers in Customer Support
- Provide operational support via email, in-app chat, WhatsApp, and phone
- Support users in finding care options for children, relatives, and pets
- Support users in finding specialist appointments and psychotherapy services
- Handle operational, technical, and content-related user inquiries
- Assist users in finding suitable services and offers
- Qualitatively verify caregivers
- Recruit new caregivers
- Plan and organize small events, childcare services, and holiday programs for corporate clients
- Analyze user feedback and derive optimization proposals for the Product Team
- Optimize internal processes
- Further develop Customer Support across the DACH markets and beyond
Requirements
What you’ll need- Several years of professional experience in Customer Support
- Hands-on mentality, strong organizational skills, and a keen eye for detail
- Excellent communication skills and empathy, both written and verbal
- Independent, structured, and solution-oriented approach to work
- Confident handling of digital tools and support systems
- Demonstrated experience in a dynamic, agile environment, such as a start-up
- Native-level German proficiency
- Good English skills
- French and/or additional languages are a plus
Benefits
Comp & perks- Use the heycare app yourself, including our extensive mental health services
- Work from our office in Munich’s Werksviertel district or fully remotely from anywhere in Germany
- Use Wellpass
- Three team events per year
- Make use of our professional development budget
- Make a real impact by helping make work-life balance easier and a matter of course