heycare (former heynanny)

Customer Support

• First point of contact for users and caregivers in Customer Support
• Provide operational support via email, in-app chat, WhatsApp, and phone
• Support users in finding care options for children, relatives, and pets
• Support users in finding specialist appointments and psychotherapy services
• Handle operational, technical, and content-related user inquiries
• Assist users in finding suitable services and offers
• Qualitatively verify caregivers
• Recruit new caregivers
• Plan and organize small events, childcare services, and holiday programs for corporate clients
• Analyze user feedback and derive optimization proposals for the Product Team
• Optimize internal processes
• Further develop Customer Support across the DACH markets and beyond

Customer Support Manager – m/f/d