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Customer Support Manager – m/f/d
heycare (former heynanny). Serve as the first point of contact in Customer Support for users and caregivers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Customer Support with a focus on user assistance, caregiver recruitment, and process optimization. Proficient in communication and organizational skills, with a strong ability to work independently in dynamic environments.
Highest-signal resume keywords
Customer Support ExperienceNative-Level GermanExcellent Communication SkillsOrganizational SkillsAgile Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathySolution-Oriented ApproachAttention to Detail
Tools & Technologies
Digital ToolsSupport Systems
Industry Keywords
Caregiving OptionsUser Feedback AnalysisCaregiver RecruitmentEvent PlanningDACH Markets
About the role
Key responsibilities & impact- Serve as the first point of contact in Customer Support for users and caregivers
- Answer operational questions via email, in-app chat, WhatsApp, and phone
- Help users find caregiving options for children, family members, and pets
- Support users in finding specialist appointments and psychotherapy services
- Provide assistance with operational, technical, and content-related questions
- Help users find suitable services and offers
- Conduct qualitative verification of caregivers
- Recruit new caregivers
- Plan and organize smaller events, childcare services, and holiday programs for corporate clients
- Analyze user feedback and derive improvement proposals for the Product Team
- Optimize processes
- Further develop Customer Support across the DACH markets and beyond
Requirements
What you’ll need- Several years of professional experience in Customer Support
- Hands-on mentality, strong organizational skills, and a keen eye for detail
- Excellent communication skills and empathy, both written and verbal
- Independent, structured, and solution-oriented approach to work
- Confident use of digital tools and support systems
- Demonstrated experience working in a dynamic, agile environment, such as a start-up
- Native-level German
- Good command of English
- French and/or additional languages are a plus
Benefits
Comp & perks- Permanent employment contract
- Six-month probationary period
- 40 hours per week
- 30 days of annual leave
- Use the heycare app yourself, including its extensive mental health services
- Work from our office in Werksviertel, Munich, or fully remotely from Germany
- Access to Wellpass
- Three team events per year
- Professional development budget
- Make a real impact and contribute to work-life integration