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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on customer engagement, relationship building, and data-driven decision-making. Proficient in leading product demonstrations and enhancing customer experiences through effective communication and problem-solving.
Highest-signal resume keywords
Customer Success ManagementSaaS Product ExperienceExcellent Communication SkillsData Analysis for Customer InsightsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementCustomer SupportSaaS SalesCustomer Experience
Soft Skills
CuriosityCoachabilityIntegrityListening SkillsPatience
Tools & Technologies
SlackMicrosoft TeamsGoogle Workspace
Industry Keywords
Customer EngagementChurn Risk IdentificationAdoption OpportunitiesProduct-Led SaaSSelf-Service SaaS
About the role
Key responsibilities & impact- Serve as the primary point of contact for HeyTaco customers and provide thoughtful, fast, and genuinely helpful customer support
- Help new customers get started with HeyTaco and ensure they get value from the product
- Identify customers who could benefit from additional help, education, or outreach
- Monitor customer health and usage to identify adoption opportunities and potential churn risks
- Build relationships with customers and understand what makes HeyTaco valuable to their teams
- Lead product demos for prospective customers and help them assess whether HeyTaco is right for their organization
- Follow up with prospective customers throughout their trial and help convert successful trials into customers
- Answer pricing and product questions and guide prospective customers through the buying process
- Identify opportunities for existing customers to get more value, including Deluxe upgrades and expanded adoption
- Create and send customer communications about new features, product updates, and other important changes
- Talk with customers to understand their needs, challenges, ideas, and feedback
- Share customer insights with the HeyTaco team to inform product decisions and priorities
- Identify recurring customer questions or friction points and improve the experience
- Improve systems, processes, help docs, and tools used to understand and serve customers
- Identify new opportunities to improve HeyTaco’s customer experience
Requirements
What you’ll need- 2 - 5 years experience in Customer Success, Account Management, Customer Support, Customer Experience, SaaS sales, or another customer-facing role
- Experience working with a SaaS or technology product
- Excellent written and verbal communication skills
- Comfortable leading customer and prospect conversations over video
- Strong problem-solving skills and a willingness to dig into unfamiliar problems
- Ability to understand customer needs and translate them into actionable insights
- Comfort working with data and using customer behavior or product usage to inform decisions
- Ability to work independently and make good decisions without needing constant direction
- Curiosity and an eagerness to understand how both the product and the business work
- Ability to manage your workload, prioritize your responsibilities, and self-direct towards your goals
- A builder’s mindset: you spot problems, own them, and turn ideas into action—fast and with care.
- Integrity: saying what you are going to do, and then doing it
- Great listening skills, curiosity and a constant desire to learn
- Coachability: you seek out feedback and are comfortable giving feedback
- Patience, a sense of humor, and a knack for relating to people
- Candidates must be authorized to work in the US; we currently don’t provide visa sponsorship
- Bonus: Experience at a small or early-stage SaaS company
- Bonus: Experience owning both Customer Success and inbound sales conversations
- Bonus: Experience with Slack, Microsoft Teams, or Google Workspace products
- Bonus: Experience with product-led or self-service SaaS businesses
- Bonus: Experience using customer data to identify churn risk, adoption opportunities, or expansion opportunities
Benefits
Comp & perks- Annual performance bonus
- 401(k) with employer match
- 100% employer-paid health insurance for you and your family
- Flexible PTO
- Flexible hybrid work environment
- A small team where you'll have significant ownership and the ability to shape how we work