HeyTaco

Customer Support

• Serve as the primary point of contact for HeyTaco customers and provide thoughtful, fast, and genuinely helpful customer support
• Help new customers get started with HeyTaco and ensure they get value from the product
• Identify customers who could benefit from additional help, education, or outreach
• Monitor customer health and usage to identify adoption opportunities and potential churn risks
• Build relationships with customers and understand what makes HeyTaco valuable to their teams
• Lead product demos for prospective customers and help them assess whether HeyTaco is right for their organization
• Follow up with prospective customers throughout their trial and help convert successful trials into customers
• Answer pricing and product questions and guide prospective customers through the buying process
• Identify opportunities for existing customers to get more value, including Deluxe upgrades and expanded adoption
• Create and send customer communications about new features, product updates, and other important changes
• Talk with customers to understand their needs, challenges, ideas, and feedback
• Share customer insights with the HeyTaco team to inform product decisions and priorities
• Identify recurring customer questions or friction points and improve the experience
• Improve systems, processes, help docs, and tools used to understand and serve customers
• Identify new opportunities to improve HeyTaco’s customer experience

Explore Customer Experience Lead at HeyTaco. Review requirements and application details.