Customer Service Specialist

HF Sinclair

. Act as the primary point of contact for key accounts and distributors .

Posted 11/12/2026full-timeMississauga • CanadaJuniorMid-Level💰 CA$55,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and order management, with proficiency in SAP, iBuy, and Salesforce. Capable of effectively coordinating deliveries, resolving issues, and ensuring compliance while maintaining a strong focus on operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementSAP ProficiencyIBuy KnowledgeSalesforce Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingDocumentation ManagementBilling ManagementTechnical Data SheetsProduct RecommendationsProcess ImprovementCompliance Training

Soft Skills

Time ManagementOrganizational SkillsVerbal CommunicationWritten CommunicationProblem Solving

Tools & Technologies

SAPIBuySalesforce

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Lubricant Product ApplicationsCustomer RequirementsQuality ProceduresPeer TrainingOperational Efficiency

About the role

Key responsibilities & impact

Act as the primary point of contact for key accounts and distributors
Receive, expedite, and accurately process sales orders to completion in SAP or iBuy
Coordinate, confirm, and communicate deliveries to customers
Work with customers, sales representatives, production, and distribution to fulfill customer requirements and complete documentation
Run daily open order reports and process monthly billing due lists
Resolve order and delivery problems, including return coordination
Provide technical information, technical data sheets, promotional materials, and material safety data sheets
Promote and enforce internal quality procedures and policies
Make product and packaging recommendations based on customer queries
Manage accounts with special requirements
Provide peer training and onboard new team members through shadowing and coaching
Offer subject matter knowledge of iBuy, SAP, and Salesforce
Perform month-end reporting responsibilities for assigned desks
Ensure compliance in training documentation and programs
Perform other assignments or tasks as assigned by the supervisor

Requirements

What you’ll need

Two or more years of experience in a customer service related role
Experience in end-to-end order management role is preferred
High school diploma or GED
Post-secondary education is preferred
Excellent time management and organizational skills in a fast paced, high volume environment
Strong verbal and written communication skills
Strong customer service focus and ability to translate customer requests into actionable results
Adherence to process and focus on operational efficiency
Ability to collaborate and solve problems effectively with external and internal partners
Process improvement mindset
Ability to work well under pressure and in a fast pace environment
Knowledge of lubricant product applications is an asset
Knowledge of iBuy, SAP, and Salesforce
Ability to operate and drive assigned company vehicles at company standard insurance rates, with valid state drivers license and proof of insurance

Benefits

Comp & perks

Work from home option on Fridays
Personal development opportunities
Peer training and onboarding opportunities through shadowing and coaching