Principal Account Manager

HG Insights

. Manage a portfolio of enterprise accounts, ensuring seamless onboarding and consistently high customer satisfaction .

Posted 10/31/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships, focusing on onboarding, retention, and expansion strategies. Proficient in utilizing AI tools to analyze account health and drive customer success initiatives.

Highest-signal resume keywords

Enterprise Account ManagementCustomer Lifecycle ManagementAI Tools AdoptionRenewal And Upsell StrategyStrategic Account Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account GrowthCustomer SatisfactionQuota AchievementConsultative SkillsCritical Thinking

Soft Skills

Communication SkillsResourcefulnessOrganizationSelf-DirectionAdaptability

Tools & Technologies

Sales ToolsCustomer Success ToolsAI Tools

Industry Keywords

SaaSB2B TechData

About the role

Key responsibilities & impact

Manage a portfolio of enterprise accounts, ensuring seamless onboarding and consistently high customer satisfaction
Own the post-sale customer lifecycle, including onboarding, adoption, retention, renewal, and expansion
Partner with customer stakeholders to understand goals, uncover use cases, and drive value realization
Identify and pursue in-year expansion and upsell opportunities through proactive engagement and account planning
Use AI and modern sales/customer success tools to analyze account health, identify risk or opportunity signals, and prioritize outreach
Develop and execute strategic account plans with Product, Marketing, and Sales teams
Act as a customer advocate by bringing feedback to leadership and helping refine offerings and processes

Requirements

What you’ll need

Proven experience managing and growing enterprise customer relationships ($1B+), ideally with renewals and upsell track record
Ability to deliver against renewal and expansion quotas, with examples of successful account growth
Strong critical thinking, consultative, and communication skills
Ability to adapt quickly to new tools, customer needs, and processes
Resourceful, organized, and self-directed
Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze account trends, and drive expansion and retention strategy
Ability to evaluate new AI features, integrate them naturally, and continuously improve the approach
Industry experience in data, SaaS, or B2B tech is helpful but not required

Benefits

Comp & perks

Comprehensive healthcare coverage for employees and their families
Monthly wellness reimbursement
Access to Able To professional mental health coaching for stress, anxiety and depression support, as per the regions
401(k) with up to 5% company matching for US employees
Pension scheme for UK employees
Stock options for every employee
Annual learning reimbursement
Career development commitment
Culture Club participation and workplace input