Associate Customer Success Manager

HHAeXchange

. Interact directly with customer end users to help them get the most out of HHAeXchange’s home care provider software .

Posted 11/5/2026full-timeMinneapolis • Minnesota • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management by effectively engaging with clients, analyzing data for business performance improvement, and translating technical features into actionable business outcomes. Proficient in utilizing Microsoft Office tools and generative AI to enhance operational efficiency and drive customer retention.

Highest-signal resume keywords

Customer Success ManagementData AnalysisMicrosoft Office ProficiencyB2B SaaS ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMicrosoft OfficeGenerative AI ToolingCustomer Retention StrategiesProduct Utilization Improvement

Soft Skills

EmpathyPatienceResilienceAttention to DetailProactive Problem Solving

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer Success KPIsB2B SaaSHome Care Provider SoftwareOperational StakeholdersTechnical Features

About the role

Key responsibilities & impact

Interact directly with customer end users to help them get the most out of HHAeXchange’s home care provider software
Collaborate with cross-functional internal teams, including Implementation, Product, and Engineering, to address customer needs
Develop creative solutions to customer challenges and provide input to the product development process
Use generative AI tooling to increase efficiency and team outcomes
Analyze data to identify opportunities to improve business performance, including customer retention and product utilization
Understand market trends and competitive dynamics and their implications for customers and the business
Own relationships with assigned customer accounts, driving retention and other Customer Success KPIs
Identify customer needs, prioritize actions, and implement practical solutions across billing, compliance, scheduling, and reporting
Capture and prioritize customer feedback
Prepare concise analyses and recommendations for leadership on key customer topics and issues
Perform other duties as assigned by a supervisor or HHAeXchange leader
Travel up to 10%, including overnight travel

Requirements

What you’ll need

Bachelor's degree
Proficiency in Microsoft Office (PPT, Excel, Word)
Ability to organize and plan work independently
Ability to work in a rapidly changing environment
Strong verbal and written communication skills for working with operational and executive stakeholders
Empathy, patience, and resilience when working with customers
Ability to manage multiple priorities with attention to detail and follow through
Proactive and detail-oriented, with exceptional service skills to help users learn, adopt and realize the value of using platforms effectively
Comfort translating technical features into business outcomes that non-technical stakeholders can act on
Self-starter able to thrive in an independent, fast-paced environment
Collaborative team player
Experience with B2B SaaS or technology platforms preferred
Prior experience in a customer-facing support role is plus

Benefits

Comp & perks

Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs
Benefits-eligible position