HHAeXchange

Full-stack Engineer

• Design, build, test, and maintain features across C#/.NET back end, TypeScript/Angular front end, and databases
• Lead technical work within the team's area and write design documents
• Build and maintain healthcare data integrations using HL7, FHIR, and X12 EDI
• Modernize legacy functionality and migrate screens and functions to new services and front end
• Write clear, tested code and review other engineers' code
• Apply data modeling techniques and improve code and database query performance
• Apply secure coding practices, protect PHI, follow HIPAA requirements, and meet WCAG guidelines
• Investigate and resolve production defects and incidents
• Use AI coding tools responsibly and review AI-generated code
• Mentor less experienced engineers through code reviews, pairing, and design discussions
• Collaborate with Product Managers, Product Owners, Quality Assurance, and engineers
• Follow engineering standards and propose improvements
• Perform other duties as assigned
• Travel up to 10%, including overnight travel

Staff Software Engineer

• Contribute directly to key platform features and components as an individual contributor
• Lead the end-to-end design and development of scalable, reliable, secure, and high-performing healthcare software systems
• Design and implement healthcare transaction-processing solutions compliant with EDI, HL7, and FHIR
• Communicate team priorities and expectations and ensure resources are available
• Own the quality of team-delivered features and functional/non-functional requirements
• Identify gaps in architectural patterns and promote experimentation and innovation
• Serve as the primary technical liaison for executive stakeholders
• Identify and mitigate technical risks
• Collaborate with Product Managers, Product Owners, and stakeholders to define scope, assess feasibility, and translate business needs into technical solutions
• Provide technical guidance, mentorship, and leadership to engineering teams
• Monitor emerging healthcare technologies and trends and recommend solutions
• Perform other duties as assigned

Principal Software Engineer

Analyst

• Manage electronic transaction enrollment activities for claims (837), remittance advice (835), eligibility (270/271), and future enrollment programs as applicable
• Initiate, coordinate, track, and facilitate enrollment requests through payer, clearinghouse, and trading partner systems and portals
• Own assigned enrollment activities, ensuring timely follow-up, issue resolution, status tracking, and completion within established timelines
• Maintain accurate enrollment records, case documentation, status updates, and related artifacts in Salesforce and other designated systems
• Build working relationships with payers, clearinghouses, and trading partners to support enrollment processing, issue resolution, and escalation management
• Research and maintain expertise in payer, clearinghouse, and trading partner enrollment requirements, policies, and processes
• Develop provider-facing enrollment guides, templates, instructional materials, and process documentation with the Customer Experience team
• Translate complex enrollment requirements and third-party documentation into clear guidance for providers and internal stakeholders
• Review, publish, and maintain customer-facing knowledge base content and enrollment communications
• Partner with Customer Success Managers, Project Managers, Revenue Cycle Operations, and other stakeholders to communicate enrollment requirements and updates
• Create and maintain standard operating procedures, workflow documentation, and internal knowledge assets
• Identify enrollment bottlenecks and process improvement opportunities
• Support automation, reporting, and continuous improvement initiatives
• Perform other duties as assigned

EDI Enrollment Analyst

Operations

• Manage a portfolio of 30–50 highly engaged, strategic enterprise accounts through the lifecycle from contract signature to renewal and expansion.
• Guide clients through tailored success strategies and ensure they achieve maximum value from HHAeXchange solutions.
• Drive exceptional net retention, deepen executive relationships, and identify long-term account development opportunities.
• Lead, mentor, and develop a team of Revenue Cycle Support representatives through coaching, performance feedback, career development, and accountability.
• Manage day-to-day support operations, including workload distribution, queue management, staffing coverage, and SLA attainment.
• Define and uphold service standards for case management, customer communication, response times, and escalation handling.
• Oversee support for billing inquiries, claim rejections, denials, claim status concerns, reimbursement issues, and revenue cycle workflows.
• Identify, triage, track, escalate, and resolve customer issues while maintaining clear communication.
• Serve as the primary escalation point for complex customer issues and participate in customer meetings when leadership engagement is required.
• Monitor team performance through operational metrics, quality reviews, customer feedback, productivity measurements, and SLA performance.
• Conduct performance reviews and support employee growth through individualized development plans.
• Improve operational procedures, knowledge base content, training materials, and standard operating procedures.
• Collaborate with Product, Engineering, Customer Support, Revenue Cycle Operations, and other internal teams to resolve issues and drive systemic improvements.
• Identify trends, recurring issues, and process improvement opportunities; escalate broader organizational concerns to leadership.
• Leverage Salesforce, Jira, reporting tools, and AI-enabled solutions to manage team performance, improve efficiency, and provide operational insights.
• Perform other duties assigned by a supervisor or HHAeXchange leader.

Supervisor, Revenue Cycle Support Operations

Sales

• Recruit, hire, coach, and manage a team of Inside Sales Account Executives
• Proactively identify and launch initiatives to drive growth and operational excellence
• Monitor and refine processes, metrics, and tools to maximize success on your team
• Achieve monthly and quarterly pipeline and revenue targets
• Report on pipeline-building metrics and forecast to the VP of Sales
• Collaborate with sales enablement for targeted training and development
• Motivate individuals and team to exceed objectives through coaching and mentorship
• Empower your team to take ownership of their territory
• Ensure that team metrics are aligned with the broader organizational objectives
• Provide insightful feedback from prospect conversations to product, sales, and marketing leadership
• Travel to conferences and industry events, client site visits as necessary
• Perform other duties as assigned by supervisor or HHAeXchange leader
• Travel 10-25%, including overnight travel
• Lead a team of Inside Sales Account Executives in attaining monthly and quarterly quotas
• Refine the sales process and become an industry expert in the region
• Work cross-functionally with sales, marketing, and implementation organizations to provide a stellar experience for prospective customers

Staff Software Engineer

Principal Software Engineer

EDI Enrollment Analyst

Supervisor, Revenue Cycle Support Operations

Sales Manager, SMB