Supervisor, Revenue Cycle Support Operations

HHAeXchange

. Manage a portfolio of 30–50 highly engaged, strategic enterprise accounts through the lifecycle from contract signature to renewal and expansion.

Posted 9/24/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $105,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise accounts and leading customer support teams, with a strong focus on healthcare billing workflows and SaaS-based solutions. Proven ability to drive operational efficiency, enhance customer satisfaction, and mentor team members for professional growth.

Highest-signal resume keywords

Account ManagementRevenue Cycle SupportHealthcare Billing WorkflowsSalesforceJira

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support OperationsClaims ProcessingSaaS-Based SolutionsPerformance Metrics ManagementConflict Resolution

Soft Skills

CommunicationAnalytical SkillsOrganizational SkillsProblem-SolvingTeam Leadership

Tools & Technologies

SalesforceJiraKnowledge Management PlatformsAI-Enabled Solutions

Industry Keywords

Revenue CycleInteroperabilityPayer-Related SolutionsCustomer CommunicationService Delivery

About the role

Key responsibilities & impact

Manage a portfolio of 30–50 highly engaged, strategic enterprise accounts through the lifecycle from contract signature to renewal and expansion.
Guide clients through tailored success strategies and ensure they achieve maximum value from HHAeXchange solutions.
Drive exceptional net retention, deepen executive relationships, and identify long-term account development opportunities.
Lead, mentor, and develop a team of Revenue Cycle Support representatives through coaching, performance feedback, career development, and accountability.
Manage day-to-day support operations, including workload distribution, queue management, staffing coverage, and SLA attainment.
Define and uphold service standards for case management, customer communication, response times, and escalation handling.
Oversee support for billing inquiries, claim rejections, denials, claim status concerns, reimbursement issues, and revenue cycle workflows.
Identify, triage, track, escalate, and resolve customer issues while maintaining clear communication.
Serve as the primary escalation point for complex customer issues and participate in customer meetings when leadership engagement is required.
Monitor team performance through operational metrics, quality reviews, customer feedback, productivity measurements, and SLA performance.
Conduct performance reviews and support employee growth through individualized development plans.
Improve operational procedures, knowledge base content, training materials, and standard operating procedures.
Collaborate with Product, Engineering, Customer Support, Revenue Cycle Operations, and other internal teams to resolve issues and drive systemic improvements.
Identify trends, recurring issues, and process improvement opportunities; escalate broader organizational concerns to leadership.
Leverage Salesforce, Jira, reporting tools, and AI-enabled solutions to manage team performance, improve efficiency, and provide operational insights.
Perform other duties assigned by a supervisor or HHAeXchange leader.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience.
3+ years of experience leading customer support, technical support, interoperability support, service delivery, or revenue cycle support teams.
Experience supporting SaaS-based healthcare technology solutions.
Strong understanding of healthcare billing workflows, claims processing, claim rejections, denials, reimbursement concepts, and customer support operations.
Experience managing queues, SLAs, productivity metrics, and quality programs.
Strong customer service, communication, and conflict-resolution skills.
Experience with Salesforce, Jira, and knowledge management platforms.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical, organizational, and problem-solving skills.
Experience working with healthcare technology, revenue cycle, interoperability, or payer-related solutions preferred.
Travel up to 10%, including overnight travel.

Benefits

Comp & perks

Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs