Business Systems Specialist

Higginbotham

. Manage and maintain the Applied EPIC system and other integrated systems .

Posted 11/11/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and configuring the Applied EPIC system, including workflow customization and integration with other systems. Proven ability to analyze business processes for efficiency improvements and lead enhancement projects while collaborating with various stakeholders.

Highest-signal resume keywords

Applied Epic System AdministrationBusiness Process AnalysisSystem Configuration and CustomizationUser Onboarding and Security AccessMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Applied EpicAgency Management System AdministrationWorkflow ConfigurationProcess DocumentationTroubleshootingData AnalysisUser Role ManagementSystem IntegrationProject ManagementEmployee Benefits Knowledge

Soft Skills

CollaborationCommunicationProblem-SolvingAttention to DetailAdaptability

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Agency Management SystemEfficiency ImprovementUser Credential SetupVendor CoordinationStakeholder Engagement

About the role

Key responsibilities & impact

Manage and maintain the Applied EPIC system and other integrated systems
Analyze business processes and identify opportunities to improve efficiency and effectiveness
Configure and customize Applied EPIC, including workflows, templates, and user roles
Integrate Applied EPIC with other agency systems and applications
Troubleshoot and resolve Applied EPIC issues, coordinating with vendor support as needed
Develop and maintain documentation of system configurations, processes, and procedures
Lead or participate in Applied EPIC enhancement or upgrade projects
Onboard new users by setting up credentials and providing security access according to agency guidelines
Collaborate with various departments, IT, and stakeholders

Requirements

What you’ll need

Minimum of 5 years of experience working with agency management system administration, preferably with Applied EPIC
Employee Benefits experience is preferred
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, and 10-key
Walking, bending, sitting, reaching, and stretching in all directions

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
401K
Equity incentive plan
Multiple supplemental benefits for physical, emotional, and financial wellbeing
Employee Wellness Program
Company paid holidays
PTO