Higginbotham

Administration

• Assist employees with pre-licensing setup, including scheduling exams and fingerprints
• Assist employees with continuing education vendors
• Assist employees with notifying the DOI of a change of address or name
• Maintain the licensing and compliance database
• Communicate licensing and compliance issues and educational opportunities to staff
• Perform clerical tasks for the Licensing inbox, database, compliance filings, and educational activities
• Process correspondence generating administrative notices and requests related to licensing, compliance, educational changes, renewals, and requests

Licensing Administrator

Account Manager

• Provide prompt, accurate, and courteous service to clients, producers, and company personnel
• Plan, design, and implement appropriate insurance programs for clients
• Maintain knowledge of carrier developments and Federal/State laws affecting clients
• Consult, inform, and educate clients about coverage, exclusions, exposures, and audit procedures
• Provide technical coverage and proposal support to Producers
• Investigate, prepare, and submit proposals and applications; obtain signatures and follow up on responses
• Prepare insurance schedules and proposals for account reviews
• Remark﻿et accounts, contact clients, follow up with producers, and renew policies
• Manage priorities and workflow for efficient, timely, and accurate transaction processing
• Handle complaints, disputes, and grievances with producers
• Maintain positive relationships with clients, producers, and insurance carriers
• Seek referrals and develop new accounts
• Mentor and guide Customer Service Representatives

Commercial Insurance Account Manager – Small Business

Business Analyst

• Set direction for requirements discovery across multiple product areas or complex, cross-functional initiatives
• Translate ambiguous or competing business objectives into structured requirements, user stories, and acceptance criteria
• Resolve conflicts among stakeholder groups
• Identify systemic gaps and inefficiencies across products and workflows and recommend solutions informing product strategy
• Serve as escalation point for requirements or scope conflicts between business stakeholders and engineering teams
• Establish and maintain requirements-gathering standards and best practices for the Business Analyst team
• Guide backlog strategy and prioritization across multiple product areas
• Advise the Director of Product Management on trade-offs
• Oversee backlog grooming and release activities across the analyst team
• Audit work item quality in Azure DevOps and coach others on consistency
• Build relationships with senior business stakeholders and engineering leadership
• Represent the analyst function in cross-functional and strategic conversations
• Facilitate complex or high-stakes requirements reviews and sign-off sessions
• Advise on requirements-related risk and product roadmap decisions
• Establish documentation standards for BRDs, process maps, and data flow diagrams
• Consolidate and report on backlog health and requirement completion trends
• Advise on data and reporting considerations for complex, cross-system requirements
• Mentor and coach less experienced analysts

Senior Business Analyst

Human Resources

• Support the HR Technology Consultant in managing client engagements and internal initiatives
• Coordinate multiple client projects simultaneously
• Maintain project plans, timelines, status updates, action logs, documentation, and client files
• Schedule and coordinate client, internal, and vendor meetings and calls
• Track deliverables and follow up with stakeholders on outstanding items
• Document meeting notes, decisions, and next steps
• Coordinate communication between consultants, clients, and vendor partners
• Communicate project milestones, deliverables, and timelines
• Prepare materials for client meetings, presentations, reports, summaries, and project updates
• Escalate project risks, delays, or issues to the HR Technology Consultant
• Provide administrative support for consulting engagements and internal initiatives
• Coordinate calendars, meeting logistics, and follow-up communications
• Document HR and payroll processes, including onboarding, benefits administration, and employee data management
• Support workflow documentation and process improvements within ADP
• Organize system documentation, user guides, configuration notes, and process libraries using Microsoft OneNote

Licensing Administrator

Commercial Insurance Account Manager – Small Business

Senior Business Analyst

HR Technology Coordinator