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Commercial Insurance Account Manager – Small Business
Higginbotham. Provide prompt, accurate, and courteous service to clients, producers, and company personnel .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial insurance, including planning, designing, and implementing insurance programs while maintaining compliance with Federal and State laws. Proficient in client consultation and relationship management, ensuring accurate and timely service delivery.
Highest-signal resume keywords
Commercial Insurance ExperienceGeneral Lines LicenseProperty & Casualty LicenseMicrosoft Excel ProficiencyApplied Epic Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Program DesignProposal PreparationTransaction ProcessingClient ConsultationCoverage Analysis
Soft Skills
Customer ServiceRelationship ManagementMentoringProblem Solving
Tools & Technologies
Microsoft WordMicrosoft PowerPointMicrosoft OutlookAccount Management System
Certifications & Qualifications
Active General Lines LicenseActive Property & Casualty License
Industry Keywords
Insurance ComplianceCarrier DevelopmentsPolicy RenewalClient EducationAudit Procedures
About the role
Key responsibilities & impact- Provide prompt, accurate, and courteous service to clients, producers, and company personnel
- Plan, design, and implement appropriate insurance programs for clients
- Maintain knowledge of carrier developments and Federal/State laws affecting clients
- Consult, inform, and educate clients about coverage, exclusions, exposures, and audit procedures
- Provide technical coverage and proposal support to Producers
- Investigate, prepare, and submit proposals and applications; obtain signatures and follow up on responses
- Prepare insurance schedules and proposals for account reviews
- Remarket accounts, contact clients, follow up with producers, and renew policies
- Manage priorities and workflow for efficient, timely, and accurate transaction processing
- Handle complaints, disputes, and grievances with producers
- Maintain positive relationships with clients, producers, and insurance carriers
- Seek referrals and develop new accounts
- Mentor and guide Customer Service Representatives
Requirements
What you’ll need- 3 (+) years of previous experience in commercial insurance
- Active General Lines or Property & Casualty License required
- Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
- Applied Epic experience preferred, or knowledge of a similar Account Management System (AMS) is acceptable
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, and 10-key
- Walking, bending, sitting, reaching, and stretching in all directions
Benefits
Comp & perks- Medical, dental, vision, and prescription drug coverage
- 401K
- Equity incentive plan
- Multiple supplemental benefits for physical, emotional, and financial wellbeing
- Employee Wellness Program
- Company paid holidays
- PTO