Employee Benefits Account Manager – Growth & Gaps Team

Higginbotham

. Maintain professional relationships with clients through exceptional customer service .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee benefits account management, ensuring compliance with regulations and industry standards while providing exceptional client service. Proficient in analyzing client data and collaborating with sales agents to support business growth and client advocacy.

Highest-signal resume keywords

Employee Benefits Account ManagementClient Relationship ManagementKnowledge of ACA and ERISAActive Life & Health LicenseProficient in Microsoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee BenefitsAccount ManagementPremium CalculationProposal ReviewData AnalysisBilling Statement AuditingOpen Enrollment Materials GenerationCarrier Paperwork ProcessingWorkflow ManagementRegulatory Compliance

Soft Skills

Exceptional Customer ServiceAdvocacy for ClientsEffective CommunicationProblem SolvingCollaboration

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookApplied Epic

Certifications & Qualifications

Active Life & Health LicenseIndustry-Related Designations

Industry Keywords

InsuranceFully InsuredLevel FundedEmployee Benefits RegulationsFederal/State LawsCarrier ProductsFinancial ArrangementsAlternate-Funding Methods

About the role

Key responsibilities & impact

Maintain professional relationships with clients through exceptional customer service
Manage a book of business consisting of fully insured and level funded clients
Support sales agents in producing new business and renewing existing business
Serve as an advocate for clients and their employees
Act as the primary contact between clients, prospects, agencies, and producers
Handle or refer client service requests, complaints, disputes, and grievances
Market accounts beginning 120 days before renewal
Gather account information and submit it to carriers to obtain proposals
Investigate carrier products and analyze client data to recommend plans and proposals
Review proposals for accuracy and collaborate with producers on presentations, spreadsheets, and exhibits
Calculate premiums and payroll deductions and audit billing statements
Generate open enrollment materials and conduct presentations
Process carrier paperwork and direct transitions between carriers
Update client accounts and agency files in the management system
Set priorities and manage workflow for timely and accurate processing
Maintain knowledge of carrier developments and Federal/State laws affecting benefit programs
Ensure client accounts comply with requirements and deadlines
Maintain relationships with insurance carriers
Process incoming mail requests accurately and promptly
Complete required training and other related tasks

Requirements

What you’ll need

5 years of employee benefits and account management experience in the insurance field required
Strong understanding of current employee benefits, regulations, and industry standards
Experience with Affordable Care Act (ACA) and Employment Retirement Income Security Act (ERISA) preferred
Experience with fully-insured financial arrangements and alternate-funding methods preferred
Active Life & Health License required
Industry-related designations preferred
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, or knowledge of a similar Account Management System (AMS) acceptable
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, and 10-key
Walking, bending, sitting, reaching, and stretching in all directions