Senior Captive Claims Advocate

Higginbotham

. Oversee and manage assigned claims .

Posted 10/7/2026full-timeRemote • Louisiana • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including oversight of assigned claims, communication with stakeholders, and education on state-specific regulations. Proficient in using Applied EPIC and Microsoft Office tools to enhance claims processing and client relationships.

Highest-signal resume keywords

Claims ManagementApplied EPIC ExperienceProperty and Casualty KnowledgeWorkers' Compensation Claims HandlingActive Property and Casualty License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims OversightClaims DocumentationClaims AnalysisProcess ImprovementMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookInsurance Coverage KnowledgeTechnical Support

Soft Skills

CommunicationRelationship BuildingMentoringProblem SolvingEducation and Training

Tools & Technologies

Applied EPICAccount Management System

Certifications & Qualifications

Active Property and Casualty License

Industry Keywords

Insurance ClaimsProperty and CasualtyWorkers' CompensationClaims ResolutionState-Specific Regulations

About the role

Key responsibilities & impact

Oversee and manage assigned claims
Facilitate communication, documentation, and understanding between insureds, adjusters, and other involved parties
Manage a diary of assigned claims
Use Applied EPIC to review claim status
Build relationships with clients to facilitate claims management
Assist with disputed claim resolutions when applicable
Ensure timely follow-up on requests
Communicate with assigned adjusters to progress claims toward resolution
Educate insureds on state-specific regulations and mitigation programs
Prepare and provide claim-tracking information
Identify coverage trends or gaps and relay them to the Account Management team
Participate in claims reviews with producers, clients, and service department personnel
Provide claims-process education to agency and client personnel
Identify process improvements and workflow enhancements and recommend changes
Review insurance-company documents for accuracy
Maintain familiarity with state-specific workers’ compensation regulations
Research and support mitigation programs for workers’ compensation claims when applicable
Mentor less experienced Advocates by providing guidance, training, and technical support

Requirements

What you’ll need

High School Diploma or equivalent required
Bachelor’s degree preferred
5+ years of experience in an insurance role with applicable claims coverages
Knowledge of Property & Casualty forms and relevant coverages for proper claims reporting and analysis
Experience handling worker’s compensation claims required (when applicable)
Active Property and Casualty license required; company will help candidate obtain licensure if needed
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, or knowledge of a similar Account Management System (AMS) is acceptable
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, and 10-key
Ability to walk, bend, sit, reach, and stretch in all directions

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
401(k)
Equity incentive plan
Multiple supplemental benefits for physical, emotional, and financial wellbeing
Employee Wellness Program
Company-paid holidays
PTO