Head of Human Resources

High Scale

. Evaluate existing HR operations and identify efficiency, consistency, and scalability improvements .

Posted 9/25/2026full-timeRemote • ArgentinaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive HR leadership experience with a focus on developing and implementing HR policies, performance management frameworks, and recruitment strategies. Proficient in utilizing HRIS platforms and workforce analytics to drive organizational growth and improve employee engagement.

Highest-signal resume keywords

HR Leadership ExperiencePerformance Management SystemsTalent Acquisition StrategiesWorkforce AnalyticsHRIS Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsKPI FrameworksEmployee Performance ManagementRecruitment ProcessesHR ComplianceOrganizational DevelopmentChange ManagementContinuous ImprovementEmployee Engagement StrategiesRetention Strategies

Soft Skills

Conflict ResolutionExecutive CommunicationTrust BuildingAccountability MaintenanceDecision Making

Tools & Technologies

HRIS PlatformsApplicant Tracking SystemsPerformance Management SoftwareWorkflow Automation Tools

Industry Keywords

BPOShared ServicesProfessional ServicesHigh-Growth Organizations

About the role

Key responsibilities & impact

Evaluate existing HR operations and identify efficiency, consistency, and scalability improvements
Develop and implement HR policies, SOPs, and standardized employee-lifecycle workflows
Establish onboarding, development, performance review, promotion, compensation review, and offboarding processes
Implement HR systems and automation tools
Ensure HR compliance with applicable employment laws and regulations
Design company-wide performance management frameworks, KPIs, accountability systems, feedback mechanisms, and performance improvement plans
Establish recognition, development, career progression, and professional development programs
Develop recruitment strategies and workforce plans
Oversee the recruitment team, candidate pipelines, hiring processes, and candidate experience
Establish recruiting KPIs and strengthen employer branding
Improve employee satisfaction, engagement, and retention through feedback systems, surveys, and engagement assessments
Analyze turnover trends and develop retention strategies
Partner with executive leadership on organizational structure and change initiatives
Coach managers on leadership, performance management, employee development, and conflict resolution
Implement leadership development and succession planning programs
Develop HR dashboards and reporting systems
Track turnover, retention, recruitment efficiency, absenteeism, and engagement metrics
Analyze workforce data and translate HR insights into actionable organizational strategies

Requirements

What you’ll need

7+ years of progressive HR experience
At least 3 years in an HR leadership or management position
Experience leading HR operations, developing people strategies, and implementing systems supporting organizational growth
Experience in BPO, shared services, professional services, or high-growth organizations highly preferred
Strong understanding of talent acquisition, employee relations, performance management, organizational development, and HR compliance
Hands-on experience designing and implementing KPI frameworks, employee performance management systems, and HR operational processes
Experience using workforce analytics and business metrics for decision-making
Experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools highly valued
Knowledge of organizational development, continuous improvement, and change management methodologies is a strong advantage
Ability to communicate confidently with executives, department heads, managers, and employees
Ability to navigate challenging conversations, resolve conflicts, build trust, and maintain accountability
Ability to balance employee advocacy with business priorities
Ability to navigate ambiguity, manage competing priorities, and make decisions in a fast-moving environment
Strong business acumen connecting people decisions with productivity, operational efficiency, profitability, and business growth

Benefits

Comp & perks

Opportunity to build the people strategy, organizational structure, and HR systems supporting High Scale’s next stage of growth
Direct partnership with executive leadership
Ownership and autonomy over the HR function
Leadership and career growth opportunities as the business grows
Collaborative culture valuing curiosity, accountability, creative problem-solving, and innovation
Equal opportunity, diversity-focused workplace