Head of Human Resources

High Scale

. Evaluate existing HR operations and identify opportunities to improve efficiency, consistency, and scalability .

Posted 9/25/2026full-timeRemote • ColombiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive HR leadership experience with a focus on developing and implementing HR policies, performance management frameworks, and recruitment strategies. Proficient in using HRIS platforms and workforce analytics to drive organizational growth and improve operational efficiency.

Highest-signal resume keywords

HR Leadership ExperiencePerformance Management SystemsKPI Framework DevelopmentWorkforce AnalyticsTalent Acquisition Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Policy DevelopmentPerformance ManagementEmployee RelationsOrganizational DevelopmentHR ComplianceRecruitment OperationsKPI Framework DesignWorkflow AutomationChange ManagementContinuous Improvement

Soft Skills

Conflict ResolutionExecutive CommunicationEmployee AdvocacyTrust BuildingDecision Making

Tools & Technologies

HRIS PlatformsApplicant Tracking SystemsPerformance Management SoftwareWorkforce Analytics ToolsAutomation Tools

Industry Keywords

BPOShared ServicesProfessional ServicesHigh-Growth Organizations

About the role

Key responsibilities & impact

Evaluate existing HR operations and identify opportunities to improve efficiency, consistency, and scalability
Develop and implement comprehensive HR policies, SOPs, and standardized workflows across the employee lifecycle
Establish structured processes for onboarding, employee development, performance reviews, promotions, compensation reviews, and offboarding
Implement HR systems and automation tools to reduce administrative work and improve operational efficiency
Ensure HR practices support organizational growth and comply with applicable employment laws and regulations
Design and implement company-wide performance management frameworks connecting individual contributions to organizational objectives
Establish KPIs, measurable expectations, accountability systems, regular evaluations, feedback mechanisms, and performance improvement plans
Develop recruitment strategies and oversee recruitment operations, candidate pipelines, candidate experience, recruiting KPIs, and employer branding
Develop employee engagement, feedback, survey, retention, career progression, and professional development initiatives
Partner with executive leadership on organizational structures, succession planning, leadership development, change initiatives, and employee alignment
Coach managers on leadership, performance management, employee development, and conflict resolution
Develop HR dashboards and reporting systems; track turnover, retention, recruitment efficiency, absenteeism, and engagement
Analyze workforce data and translate HR insights into actionable strategies
Establish regular reporting and review processes with executive leadership

Requirements

What you’ll need

7+ years of progressive HR experience
At least 3 years in an HR leadership or management position
Experience leading HR operations, developing people strategies, and implementing systems that support organizational growth
Experience in BPO, shared services, professional services, or high-growth organizations highly preferred
Strong understanding of talent acquisition, employee relations, performance management, organizational development, and HR compliance
Hands-on experience designing and implementing KPI frameworks, employee performance management systems, and HR operational processes
Comfort using workforce analytics and business metrics to guide decision-making
Experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools highly valued
Knowledge of organizational development, continuous improvement, and change management methodologies is a strong advantage
Ability to communicate confidently with executives, department heads, managers, and employees at every level
Ability to navigate challenging conversations, resolve conflicts, and build trust while maintaining accountability
Ability to balance employee advocacy with business priorities
Ability to navigate ambiguity, manage competing priorities, and make decisions in a fast-moving environment
Strong understanding of how people decisions affect productivity, operational efficiency, profitability, and long-term business growth

Benefits

Comp & perks

Shape the Future of High Scale: Build the people strategy, organizational structure, and HR systems that will support the company's next stage of growth
Direct Executive Partnership: Work closely with executive leadership to influence company-wide decisions, develop organizational strategies, and drive meaningful business improvements
Build a High-Performance Organization: Create performance management systems, leadership development programs, and employee experiences that help talented people reach their full potential
Real Ownership & Autonomy: Take ownership of the HR function with the opportunity to introduce new ideas, challenge existing processes, and implement meaningful organizational improvements
Leadership & Career Growth: Play a central role in scaling an international organization, with opportunities to expand your responsibilities as the business grows
A Culture That Embraces Innovation: Join an ambitious, collaborative team that values curiosity, accountability, creative problem-solving, and willingness to take on challenges