Field Support Technician

Highland Electric Fleets

. Represent the company at customer locations with the highest standards of professional conduct .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and attention to detail while supporting the go-live process for EV charging sites. Proficient in documentation, project management, and basic electrical skills, ensuring compliance with safety standards and effective asset management.

Highest-signal resume keywords

Customer Service SkillsDocumentation ProficiencyBasic Electrical SkillsProject Management SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Electrical SkillsAC SkillsVehicle InspectionsAsset InspectionsTroubleshootingRepairing Customer AssetsDocumentation ToolsProject Management PlatformsSpreadsheetsHigh-Voltage Charger Operations

Soft Skills

Attention to DetailTime ManagementStrong Work EthicExcellent Communication SkillsInterpersonal Skills

Tools & Technologies

Asset Management PlatformsProject Tracking PlatformsDocumentation Tools

Certifications & Qualifications

Automotive Technology Certification

Industry Keywords

EV ChargingCommissioning ActivitiesSafety ProceduresGo-Live ProcessCustomer Assets

About the role

Key responsibilities & impact

Represent the company at customer locations with the highest standards of professional conduct
Support the go-live process for new EV charging sites, including coordinating on-site activities and flagging risks or delays to the Commissioning Engineer
Conduct new vehicle inspections, verifying vehicle readiness and documenting findings before site activation
Assist technicians with asset inspections, diagnosing, troubleshooting, and repairing customer assets on-site as needed
Follow established safety procedures to ensure compliance with company and regulatory standards
Maintain thorough, accurate, and timely documentation for commissioning activities, inspections, and completed work using company asset management and project tracking platforms
Support high-voltage charger operations, including conducting plug cycles and responding to service needs during commissioning
Perform low-voltage battery replacements and jump-starts as needed
Maintain tools, equipment, and a clean work environment
Develop and maintain strong customer service skills throughout the go-live process
Participate in training programs and hands-on learning opportunities

Requirements

What you’ll need

Exceptional attention to detail and a high standard for accurate, organized documentation
Demonstrated time-management skills, a strong work ethic, and a commitment to driving continuous process improvement
Proficiency with computers and standard software, including documentation tools, spreadsheets, and asset/project management platforms
Automotive Technology certification from an accredited school preferred (not required)
Willingness to develop project management and project coordination skills; prior experience a plus
Basic electrical and AC skills
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Strong problem-solving skills
Excellent written and verbal communication and interpersonal skills
Ability to lift 50 lbs. and work in varying weather conditions
Willingness to travel and work flexible hours, including evenings and weekends if required
Reliable transportation and a valid driver’s license with a clean driving record
Must reside within a reasonable distance of a major airport

Benefits

Comp & perks

Competitive base salary and performance-based bonus program
A supportive, highly collaborative, team-oriented environment
Ability to work with bright, innovative, and forward-thinking colleagues
Health, Vision, and Dental coverage for employees & their dependents
Generous Paid Time Off
401(k) program and company match
Hands-on training in commissioning support, site readiness, and vehicle inspection processes
Certification reimbursement after 12 months of employment