Highland Electric Fleets

Support Engineer

• Represent the company at customer locations with the highest standards of professional conduct
• Support the go-live process for new EV charging sites, including coordinating on-site activities and flagging risks or delays to the Commissioning Engineer
• Conduct new vehicle inspections, verifying vehicle readiness and documenting findings prior to site activation
• Assist technicians in asset inspections, diagnosing, troubleshooting, and repairing customer assets on-site as needed
• Follow established safety procedures to ensure compliance with company and regulatory standards
• Maintain thorough, accurate, and timely documentation for commissioning activities, inspections, and completed work using company asset management and project tracking platforms
• Support High Voltage (HV) charger operations, including conducting plug cycles and responding to service needs during commissioning
• Perform Low Voltage (LV) battery replacements and jump-starts as needed
• Maintain tools, equipment, and a clean work environment
• Develop and maintain strong customer service skills throughout the go-live process
• Participate in training programs and hands-on learning opportunities to develop technical and project coordination expertise

Field Support Technician

• Represent the company at customer locations with the highest standards of professional conduct
• Support the go-live process for new EV charging sites, including coordinating on-site activities and flagging risks or delays to the Commissioning Engineer
• Conduct new vehicle inspections, verifying vehicle readiness and documenting findings before site activation
• Assist technicians with asset inspections, diagnosing, troubleshooting, and repairing customer assets on-site as needed
• Follow established safety procedures to ensure compliance with company and regulatory standards
• Maintain thorough, accurate, and timely documentation for commissioning activities, inspections, and completed work using company asset management and project tracking platforms
• Support high-voltage charger operations, including conducting plug cycles and responding to service needs during commissioning
• Perform low-voltage battery replacements and jump-starts as needed
• Maintain tools, equipment, and a clean work environment
• Develop and maintain strong customer service skills throughout the go-live process
• Participate in training programs and hands-on learning opportunities