Field Support Technician

Highland Electric Fleets

. Represent the company at customer locations with the highest standards of professional conduct .

Posted 9/15/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting EV charging site operations, including asset inspections, documentation, and compliance with safety standards. Possesses strong problem-solving abilities and customer service skills essential for effective project coordination and execution.

Highest-signal resume keywords

EV Charging Site SupportAsset InspectionsDocumentation SkillsBasic Electrical SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Asset ManagementProject TrackingBasic Electrical SkillsAC SkillsVehicle InspectionsTroubleshootingRepairing Customer AssetsSafety ComplianceTime ManagementProcess Improvement

Soft Skills

Attention to DetailStrong Work EthicProblem-Solving SkillsWritten CommunicationVerbal Communication

Tools & Technologies

Documentation ToolsSpreadsheetsProject Management Platforms

Certifications & Qualifications

Automotive Technology Certification

Industry Keywords

High Voltage Charger OperationsLow Voltage Battery ReplacementsGo-Live ProcessCustomer LocationsSafety Procedures

About the role

Key responsibilities & impact

Represent the company at customer locations with the highest standards of professional conduct
Support the go-live process for new EV charging sites, including coordinating on-site activities and flagging risks or delays to the Commissioning Engineer
Conduct new vehicle inspections, verifying vehicle readiness and documenting findings prior to site activation
Assist technicians in asset inspections, diagnosing, troubleshooting, and repairing customer assets on-site as needed
Follow established safety procedures to ensure compliance with company and regulatory standards
Maintain thorough, accurate, and timely documentation for commissioning activities, inspections, and completed work using company asset management and project tracking platforms
Support High Voltage (HV) charger operations, including conducting plug cycles and responding to service needs during commissioning
Perform Low Voltage (LV) battery replacements and jump-starts as needed
Maintain tools, equipment, and a clean work environment
Develop and maintain strong customer service skills throughout the go-live process
Participate in training programs and hands-on learning opportunities to develop technical and project coordination expertise

Requirements

What you’ll need

Exceptional attention to detail and a high standard for accurate, organized documentation
Demonstrated time-management skills, a strong work ethic, and a commitment to driving continuous process improvement
Proficiency with computers and standard software, including documentation tools, spreadsheets, and asset/project management platforms
Automotive Technology certification from an accredited school preferred (not required)
Willingness to develop project management and project coordination skills; prior experience a plus
Basic electrical and AC skills
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Strong problem-solving skills
Excellent written and verbal communication and interpersonal skills
Must be able to lift 50 lbs. and work in varying weather conditions
Willingness to travel and work flexible hours, including evenings and weekends if required
Reliable transportation and a valid driver’s license with a clean driving record

Benefits

Comp & perks

Competitive base salary and performance-based bonus program
A supportive, highly collaborative, team-oriented environment
Ability to work with bright, innovative, and forward-thinking colleagues
Health, Vision, and Dental coverage for employees & their dependents
Generous Paid Time Off
401(k) program and company match
Hands-on training with tools and training in commissioning support, site readiness, and vehicle inspection processes
Certification reimbursement after 12 months of employment