HighlightTA

Compliance

• Maintain the subprocessor register and manage reviewing, onboarding, and client notification of subprocessor changes
• Administer data retention schedules by data category and jurisdiction
• Coordinate deletion and archiving activities and maintain supporting documentation
• Support access control compliance and periodic access reviews
• Manage DSAR intake, coordinate fulfilment, and track regulatory deadlines
• Support privacy monitoring, testing, and audits
• Maintain compliance documentation, processing activity registries, and risk assessments
• Act as first point of contact for client privacy and EMEA regulatory queries
• Prepare subprocessor update notices and other privacy-related client communications
• Maintain client-specific compliance records for data processing agreements and privacy obligations
• Track EMEA reporting requirements and filing deadlines
• Maintain the EMEA compliance calendar and assist with regulatory correspondence
• Support credentialing and onboarding/offboarding compliance for EMEA clients and vendors
• Audit criminal-record screening files for eligibility and procedural compliance
• Prepare first-line responses to client and regulator inquiries about screening checks
• Maintain privacy and EMEA compliance process documentation
• Liaise with Operations on privacy-adjacent process design and workflow improvements
• Triage and manage Jira tickets relating to privacy and EMEA compliance matters

Operational Compliance Specialist

Data Engineer

• Maintain a full portfolio of new CRM clients as their data point of contact throughout onboarding
• Conduct data imports by preparing complex data import rules for software engineers
• Perform pre-migration audits, data validation checks, and post-migration reconciliation
• Examine source Excel data for structure, quality, inconsistencies, missing values, and non-standard entries
• Document data maps, transformation logic, migration issues, and requirements
• Communicate with business stakeholders and development teams
• Resolve data import errors and data discrepancies during or after migration
• Keep Rocketlane, ZenDesk, JIRA, Salesforce, and other internal systems accurate and up to date
• Collaborate with Sales, Onboarding, and Support teams to align client strategy and project status

Data Migration Consultant

Learning and Development

• Drive instructional design strategy as a technical visionary and primary engine for complex learning initiatives
• Partner with Technical Writing to align product documentation and learning pathways
• Own the transition from Skilljar to a custom-built LMS
• Define LMS system requirements, authoring workflows, learner UX, and platform capabilities
• Guide external developers, product managers, and subject matter experts
• Establish scalable design systems, style guides, and AI-assisted content workflows
• Architect technical learning pathways, role-based certifications, and self-paced academies
• Design scenario-based interactive experiences, simulated environments, sandbox exercises, and API/code walkthroughs
• Translate product updates and technical specifications into accurate learning content
• Track learner telemetry, product adoption, time-to-value, course completion, certification pass rates, and ROI

Operational Compliance Specialist

Data Migration Consultant

Lead Instructional Designer