Enterprise Customer Success Manager

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. Develop and execute customer success strategies improving satisfaction, onboarding, retention, and revenue growth .

Posted 11/3/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$68,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing customer success strategies that enhance satisfaction, retention, and revenue growth, while leveraging data analytics to drive continuous improvement. Proven ability to collaborate across departments and advocate for customer needs at an executive level.

Highest-signal resume keywords

Customer Success Strategy DevelopmentCross-Sell And Upsell InitiativesData Analytics SkillsCollaboration Across DepartmentsSaaS Product Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Performance Metrics AnalysisData-Driven InsightsCustomer Retention StrategiesStrategic RecommendationsCustomer Advocacy

Soft Skills

CollaborationMentoringCommunication

Certifications & Qualifications

Customer Success CertificationCustomer Support Certification

Industry Keywords

SaaSCustomer GrowthOnboardingRetentionRevenue Growth

About the role

Key responsibilities & impact

Develop and execute customer success strategies improving satisfaction, onboarding, retention, and revenue growth
Collaborate with cross-functional teams to align customer success initiatives with business objectives
Advocate for customers within the organisation and ensure their needs are understood and addressed
Monitor industry trends and provide customers with strategic recommendations
Analyse customer performance metrics and prepare comprehensive reports for internal stakeholders
Use data-driven insights to identify opportunities for continuous improvement and innovation
Implement customer retention strategies and address factors contributing to churn
Identify and track cross-sell and upsell opportunities within the existing customer base
Partner with Sales and Marketing on customer expansion strategies
Guide and support junior team members
Help build a culture of continuous learning, collaboration, and excellence

Requirements

What you’ll need

Experience advocating for customers at an executive level within an organisation
Track record of driving customer growth through successful cross-sell and upsell initiatives
Proven ability to collaborate across departments to drive overall business success
Experience working with SaaS products in the technology industry
College or university degree, or equivalent work experience (bonus)
Strong data analytics skills (bonus)
Proven ability to provide strategic recommendations based on industry insights (bonus)
Previous experience or certifications in customer success or customer support (bonus)
Selected candidate must complete a background check
Legal authorization to work in Canada is requested in the application form

Benefits

Comp & perks

32 days of paid time off per year
Company-paid benefits starting on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
Additional unspecified goodies