Enterprise Customer Success Manager – 18 Month Contract

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. Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue growth .

Posted 10/7/2026contractRemote • CanadaMid-LevelSenior💰 CA$68,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing customer success strategies that enhance satisfaction, retention, and revenue growth, while leveraging data analytics to drive insights and improvements. Proven ability to collaborate across departments and advocate for customers at an executive level.

Highest-signal resume keywords

Customer Success Strategy DevelopmentCross-Sell and Upsell InitiativesData Analytics for InsightsCollaboration Across DepartmentsSaaS Product Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Performance Metrics AnalysisData-Driven InsightsStrategic RecommendationsCustomer Retention StrategiesCustomer Expansion Strategies

Soft Skills

Customer AdvocacyCollaborationMentoringContinuous Learning Culture

Certifications & Qualifications

Customer Success CertificationCustomer Support Certification

Industry Keywords

SaaSTechnology IndustryCustomer GrowthOnboardingRetention

About the role

Key responsibilities & impact

Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue growth
Collaborate with cross-functional teams to align customer success initiatives with overall business objectives
Act as a key advocate for customers within the organisation
Stay on top of industry trends and provide customers with strategic recommendations
Analyse customer performance metrics and prepare comprehensive reports for internal stakeholders
Use data-driven insights to identify opportunities for continuous improvement and innovation
Implement strategies to improve customer retention and address factors contributing to churn
Identify and track cross-sell and upsell opportunities within the existing customer base
Partner with Sales and Marketing to develop and implement customer expansion strategies
Provide guidance and support to junior team members
Help build a culture of continuous learning, collaboration, and excellence within the team

Requirements

What you’ll need

Experience advocating for customers at an executive level within an organisation
Track record of driving customer growth through successful cross-sell and upsell initiatives
Proven ability to collaborate across departments to drive overall business success
Experience working with SaaS products in the technology industry
College or university degree, or equivalent work experience (bonus)
Strong skills using data analytics to drive insights and improvements (bonus)
Proven ability to give strategic recommendations based on industry insights (bonus)
Previous experience or certifications in customer success or customer support (bonus)
Legally authorized to work in Canada
Comfortable working on an 18-month fixed-term contract
Successful completion of a background check

Benefits

Comp & perks

32 days of paid time off per year
Company-paid benefits starting on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget