IT Support Specialist

Highline Warren

. Serve as the first point of contact and primary onsite IT resource for the assigned facility .

Posted 9/17/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing onsite IT support, troubleshooting hardware and software issues, and managing incidents through IT service management platforms. Proficient in deploying and maintaining workplace technology while ensuring effective communication and collaboration with IT teams.

Highest-signal resume keywords

Windows 11 SupportMicrosoft 365 AdministrationJira Service ManagementTroubleshooting SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportService Desk ExperienceWorkstation ImagingEndpoint ManagementNetwork TroubleshootingSoftware InstallationMFAVPNAsset ManagementTechnical Documentation

Soft Skills

Communication SkillsOrganizational SkillsCustomer Service SkillsIndependent WorkCollaboration

Tools & Technologies

Microsoft IntuneMicrosoft Entra IDMobile Device ManagementConference Room TechnologyPrintersScannersLabel Printers

Certifications & Qualifications

CompTIA A+Microsoft CertificationITIL Certification

Industry Keywords

Onsite IT SupportMulti-Site SupportDistributionWarehouse OperationsManufacturing

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Serve as the first point of contact and primary onsite IT resource for the assigned facility
Support employees in offices, warehouses, manufacturing, shipping, receiving, and other operational areas
Troubleshoot Windows computers, Microsoft 365 applications, mobile devices, printers, scanners, label printers, conference room technology, and approved peripherals
Resolve hardware, software, authentication, MFA, VPN, printing, and basic network connectivity issues
Prepare, configure, deploy, move, replace, and recover computers and related equipment
Support employee onboarding, transfers, and separations, including equipment deployment, initial sign-in, application access, and asset recovery
Maintain accurate asset records and inventory of computers, peripherals, accessories, and spare equipment
Coordinate warranty repairs, equipment replacements, and vendor support
Perform basic onsite network troubleshooting and assist Infrastructure teams
Communicate significant outages, recurring issues, risks, and unresolved problems to IT management and facility leadership
Provide onsite support during critical incidents affecting facility operations
Manage incidents and service requests through Jira Service Management, including documentation, communication, escalation, and closure
Assist remote employees and other Highline Warren facilities based on workload and business priorities
Participate in workstation imaging, deployment, refresh, patching, application updates, endpoint management, and security remediation
Support approved iOS and Android devices accessing Highline Warren Microsoft 365 applications
Participate in facility openings, technology upgrades, company-wide deployments, and other assigned IT projects
Create and maintain technical documentation, support procedures, knowledge articles, and site-specific instructions
Identify recurring issues and recommend improvements to reliability, security, standardization, and employee support
Collaborate with Service Desk, Network Engineering, Systems Administration, IT Security, Enterprise Applications, and approved vendors
Participate in the assigned on-call and critical-incident escalation process
Follow Highline Warren IT policies, security requirements, documentation standards, and escalation procedures

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
3 to 5 years of desktop, Service Desk, field, or onsite IT support experience
Experience supporting Windows 11, Mac IOS, Microsoft 365, computers, printers, mobile devices, and common business peripherals
Familiarity with workstation imaging, software installation, patching, endpoint management, MFA, VPN, and basic network troubleshooting
Experience managing incidents and requests through an IT service-management platform
Strong troubleshooting, customer service, communication, documentation, and organizational skills
Ability to work independently as the primary onsite IT resource while collaborating with a geographically distributed IT team
Ability to work in offices, warehouses, manufacturing, and other operational areas
Ability to deploy, move, connect, retrieve, and inventory standard workplace technology
Preferred: Experience with Jira Service Management, Microsoft Intune, Microsoft Entra ID, and Microsoft 365 administration
Preferred: Experience supporting a multi-site, distribution, warehouse, or manufacturing organization
Preferred: CompTIA A+, Microsoft, ITIL, or equivalent technical certification

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Highline Warren Website LinkedIn All Job Openings 1001 - 5000 employees 📦 Logistics 🏭 Manufacturing 🚘 Automotive Logistics
Manufacturing
Automotive Highline Warren is a leading national manufacturer and distributor in the automotive aftermarket, offering a wide range of manufactured products including lubricants, chemicals, filtration systems, and automotive maintenance supplies. With state-of-the-art manufacturing facilities and a commitment to operational excellence, Highline Warren provides efficient distribution and premium products from trusted brands, ensuring customers receive quality solutions across the U. S. within two days. IT Support Specialist Job not on LinkedIn 🔥 48 minutes ago 🏢 null – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact and primary onsite IT resource for the assigned facility
Support employees in offices, warehouses, manufacturing, shipping, receiving, and other operational areas
Troubleshoot Windows computers, Microsoft 365 applications, mobile devices, printers, scanners, label printers, conference room technology, and approved peripherals
Resolve hardware, software, authentication, MFA, VPN, printing, and basic network connectivity issues
Prepare, configure, deploy, move, replace, and recover computers and related equipment
Support employee onboarding, transfers, and separations, including equipment deployment, initial sign-in, application access, and asset recovery
Maintain accurate asset records and inventory of computers, peripherals, accessories, and spare equipment
Coordinate warranty repairs, equipment replacements, and vendor support
Perform basic onsite network troubleshooting and assist Infrastructure teams
Communicate significant outages, recurring issues, risks, and unresolved problems to IT management and facility leadership
Provide onsite support during critical incidents affecting facility operations
Manage incidents and service requests through Jira Service Management, including documentation, communication, escalation, and closure
Assist remote employees and other Highline Warren facilities based on workload and business priorities
Participate in workstation imaging, deployment, refresh, patching, application updates, endpoint management, and security remediation
Support approved iOS and Android devices accessing Highline Warren Microsoft 365 applications
Participate in facility openings, technology upgrades, company-wide deployments, and other assigned IT projects
Create and maintain technical documentation, support procedures, knowledge articles, and site-specific instructions
Identify recurring issues and recommend improvements to reliability, security, standardization, and employee support
Collaborate with Service Desk, Network Engineering, Systems Administration, IT Security, Enterprise Applications, and approved vendors
Participate in the assigned on-call and critical-incident escalation process
Follow Highline Warren IT policies, security requirements, documentation standards, and escalation procedures 🎯 Requirements
Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
3 to 5 years of desktop, Service Desk, field, or onsite IT support experience
Experience supporting Windows 11, Mac IOS, Microsoft 365, computers, printers, mobile devices, and common business peripherals
Familiarity with workstation imaging, software installation, patching, endpoint management, MFA, VPN, and basic network troubleshooting
Experience managing incidents and requests through an IT service-management platform
Strong troubleshooting, customer service, communication, documentation, and organizational skills
Ability to work independently as the primary onsite IT resource while collaborating with a geographically distributed IT team
Ability to work in offices, warehouses, manufacturing, and other operational areas
Ability to deploy, move, connect, retrieve, and inventory standard workplace technology
Preferred: Experience with Jira Service Management, Microsoft Intune, Microsoft Entra ID, and Microsoft 365 administration
Preferred: Experience supporting a multi-site, distribution, warehouse, or manufacturing organization
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