Highline Warren

IT Support

• Serve as the first point of contact and primary onsite IT resource for the assigned facility
• Support employees in offices, warehouses, manufacturing, shipping, receiving, and other operational areas
• Troubleshoot Windows computers, Microsoft 365 applications, mobile devices, printers, scanners, label printers, conference room technology, and peripherals
• Resolve hardware, software, authentication, MFA, VPN, printing, and basic network connectivity issues
• Prepare, configure, deploy, move, replace, and recover computers and related equipment
• Support employee onboarding, transfers, and separations, including equipment deployment, initial sign-in, application access, and asset recovery
• Maintain accurate asset records and inventory of computers, peripherals, accessories, and spare equipment
• Coordinate warranty repairs, equipment replacements, and vendor support
• Perform basic onsite network troubleshooting and assist Infrastructure teams
• Communicate significant outages, recurring issues, risks, and unresolved problems to IT management and facility leadership
• Provide onsite support during critical incidents
• Manage incidents and service requests through Jira Service Management, including documentation, communication, escalation, and closure
• Assist remote employees and other Highline Warren facilities based on workload and business priorities
• Participate in workstation imaging, deployment, refresh, patching, application updates, endpoint management, and security remediation
• Support approved iOS and Android devices accessing Microsoft 365 applications
• Participate in facility openings, technology upgrades, company-wide deployments, and other IT projects
• Create and maintain technical documentation, support procedures, knowledge articles, and site-specific instructions
• Identify recurring issues and recommend improvements to reliability, security, standardization, and employee support
• Collaborate with Service Desk, Network Engineering, Systems Administration, IT Security, Enterprise Applications, and vendors
• Participate in on-call and critical-incident escalation processes
• Follow IT policies, security requirements, documentation standards, and escalation procedures

IT Support Specialist

• Serve as the first point of contact and primary onsite IT resource for the assigned facility
• Support employees in offices, warehouses, manufacturing, shipping, receiving, and other operational areas
• Troubleshoot Windows computers, Microsoft 365 applications, mobile devices, printers, scanners, label printers, conference room technology, and approved peripherals
• Resolve hardware, software, authentication, MFA, VPN, printing, and basic network connectivity issues
• Prepare, configure, deploy, move, replace, and recover computers and related equipment
• Support employee onboarding, transfers, and separations, including equipment deployment, initial sign-in, application access, and asset recovery
• Maintain accurate asset records and inventory of computers, peripherals, accessories, and spare equipment
• Coordinate warranty repairs, equipment replacements, and vendor support
• Perform basic onsite network troubleshooting and assist Infrastructure teams
• Communicate significant outages, recurring issues, risks, and unresolved problems to IT management and facility leadership
• Provide onsite support during critical incidents affecting facility operations
• Manage incidents and service requests through Jira Service Management, including documentation, communication, escalation, and closure
• Assist remote employees and other Highline Warren facilities based on workload and business priorities
• Participate in workstation imaging, deployment, refresh, patching, application updates, endpoint management, and security remediation
• Support approved iOS and Android devices accessing Highline Warren Microsoft 365 applications
• Participate in facility openings, technology upgrades, company-wide deployments, and other assigned IT projects
• Create and maintain technical documentation, support procedures, knowledge articles, and site-specific instructions
• Identify recurring issues and recommend improvements to reliability, security, standardization, and employee support
• Collaborate with Service Desk, Network Engineering, Systems Administration, IT Security, Enterprise Applications, and approved vendors
• Participate in the assigned on-call and critical-incident escalation process
• Follow Highline Warren IT policies, security requirements, documentation standards, and escalation procedures