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Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Drive marketing strategy and transformation in enterprise organizations
- Act as the trusted technical–strategic partner for AI Decisioning customers
- Own the bridge between product capabilities and customer business needs from discovery through go-live and expansion
- Work with ML and product engineers, product designers, and Strategy Consultants to deploy new use cases
- Uncover impactful customer use cases and understand insights from the decision engine
- Recommend new campaigns or adjustments to achieve greater outcomes
- Partner with customer teams, explore data, and navigate the product landscape
- Own all phases of AI Decisioning use case delivery with Hightouch engineers, customer executives, marketers, and IT stakeholders
- Run customer design sessions to define and document use case requirements and improvements
- Develop process playbooks and best practices for delivery and project management
- Identify, escalate, and mitigate project risks
- Build relationships with key customer stakeholders
- Participate in driving AI Decisioning product strategy
Requirements
What you’ll need- Ability to travel 10 - 25% required
- Experience working with Martech tools/CEMs/CDPs/etc.
- Strong discovery and interpersonal skills
- Intellectual curiosity, high ambition, and humility
- Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Experience with programming, scripting or statistical packages (e.g. Python, R, Matlab, SQL)
Benefits
Comp & perks- Ability to travel 10 - 25% required