Hightouch

Account Executive

• Build and manage a pipeline of high-value enterprise accounts
• Drive outbound prospecting and land-and-expand strategies
• Conduct discovery calls and understand client needs
• Deliver tailored solutions that drive measurable business outcomes
• Collaborate with Sales, Marketing, and Product teams to deliver a seamless customer experience
• Meet or exceed sales targets and KPIs
• Build meaningful long-term client relationships
• Contribute to shaping the future of Hightouch's product offering and company success

Enterprise Account Executive, East

Strategy

• Drive marketing strategy and transformation in enterprise organizations
• Act as the trusted technical–strategic partner for AI Decisioning customers
• Own the bridge between product capabilities and customer business needs from discovery through go-live and expansion
• Work with ML and product engineers, product designers, and Strategy Consultants to deploy new use cases
• Uncover impactful customer use cases and understand insights from the decision engine
• Recommend new campaigns or adjustments to achieve greater outcomes
• Partner with customer teams, explore data, and navigate the product landscape
• Own all phases of AI Decisioning use case delivery with Hightouch engineers, customer executives, marketers, and IT stakeholders
• Run customer design sessions to define and document use case requirements and improvements
• Develop process playbooks and best practices for delivery and project management
• Identify, escalate, and mitigate project risks
• Build relationships with key customer stakeholders
• Participate in driving AI Decisioning product strategy

AI Strategy Consultant

Engineer

• Own solution design and implementation for Hightouch's Identity Resolution product
• Learn customers' data architectures and determine how Hightouch can meet their goals
• Set up customer deployments and debug issues using real data
• Advise data, marketing, and executive teams on long-term data strategy
• Help configure global identity spines and implement identity resolution solutions
• Work with Sales Engineering on pre-sales deals
• Partner with Customer Support Engineering and Technical Account Management on post-sales implementations
• Serve as the data engineering and analytics subject matter expert across the customer lifecycle
• Direct coding agents and expand the repository of agent skills and best practices
• Work backwards from customer use cases to IDR rules and data models
• Assess data landscape, maturity, feasibility, and gaps during pre-sales
• Investigate identity discrepancies by writing SQL against customer warehouses and reading server logs
• Explain warehouse-native identity resolution behavior and outcome tables to customers
• Identify recurring product gaps and advocate for fixes

Forward Deployed Engineer

Architect

• Run discovery with marketing and data teams to define specific activation use cases
• Profile and interpret customer data and architect solutions that close data gaps
• Create target-state schemas and identity matching rules
• Direct agents in profiling warehouses, proposing models, and generating transformations
• Review, rewrite, and own data models and their performance
• Define, compute, and defend success metrics with customers and senior leaders
• Remain the customer’s named architect for data model, source, and identity graph changes
• Produce reusable reference architectures
• Build semantic layers, metric definitions, and business logic for AI agents
• Identify product gaps and communicate them to product teams

Forward Deployed Architect

• Own end-to-end deployment and migration for enterprise Email/SMS customers from technical discovery through production launch
• Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture
• Assess existing ESP and messaging infrastructure and develop migration plans
• Drive configuration, integration, testing, validation, cutover, and launch readiness across technical and business stakeholders
• Lead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and carrier, regulatory, and provisioning dependencies
• Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and deliverability readiness
• Act as a trusted technical advisor, identifying architectural decisions, risks, and blockers
• Partner with Product and Engineering to resolve implementation blockers and communicate customer feedback and product gaps
• Build repeatable frameworks, documentation, tooling, and best practices for scalable enterprise deployments

Deployment Architect – Email & SMS / Messaging

Manager

• Own and grow a portfolio of strategic agency holding companies, independent agencies, and walled garden partners, acting as their primary point of contact into Hightouch
• Build multi-quarter, data-driven account plans for each partner, identifying growth drivers and prioritizing mutual value
• Serve as a trusted advisor to agency C-level and senior executives, shaping their agentic marketing offerings
• Structure and negotiate commercial agreements, including pilots, minimum commitments, revenue share, and multi-year terms
• Partner with Hightouch's enterprise sales team to co-sell into large brands associated with agency and walled garden partners
• Develop and deliver strategic, data-driven business reviews and pitches demonstrating ROI
• Collaborate with Product, Marketing, and Legal on joint go-to-market motions, co-marketing programs, and partnership frameworks
• Track portfolio performance against revenue and adoption targets, managing risk and identifying expansion opportunities
• Represent Hightouch at industry events, agency councils, and executive forums
• Report to the Head of Global Agencies

Strategic Agency Manager

Data Engineer

• Lead and manage a team of senior Strategy Consultants serving Fortune 500 customers
• Build, develop, and scale a world-class team overseeing the customer journey from kickoff through onboarding, continued success, and expansion on Hightouch’s agentic CDP
• Set clear expectations, establish an operating rhythm, and maintain a high quality bar
• Own sourcing, interviewing, and closing for the team; build a repeatable hiring process
• Manage the portfolio by tracking status, risk, and next steps for every active engagement
• Escalate risks early and communicate clearly with executives
• Create repeatable engagement models, pilot structures, demo narratives, and enablement playbooks
• Maintain deep technical knowledge of Hightouch’s platform and stay current with product developments
• Handle complex technical escalations while empowering the team to deliver exceptional customer experiences
• Collaborate with Sales leadership, Product, and Engineering
• Bring customer and field insights into the product roadmap
• Develop strategies to increase platform adoption, customer retention, and expansion across large enterprise accounts