Manager, Strategy Consultants – Agentic Customer Data Platform

Hightouch

. Lead and manage a team of senior Strategy Consultants serving Fortune 500 customers .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $250,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and scaling high-performing teams in technical customer-facing roles, with a strong focus on enterprise software implementations, data integration systems, and customer success strategies. Possesses exceptional communication, analytical, and problem-solving skills to drive customer retention and expansion.

Highest-signal resume keywords

People Management ExperienceTechnical Customer-Facing LeadershipEnterprise Software ImplementationData Integration SystemsCustomer Data Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIsDatabasesData IntegrationComplex Project ManagementData-Driven Decision MakingCustomer Success StrategiesTalent DevelopmentCoaching and MentorshipTechnical Escalation ManagementEngagement Model Creation

Soft Skills

Exceptional CommunicationAnalytical Problem-SolvingInfluencing SkillsNatural CuriosityAdaptability

Tools & Technologies

Hightouch PlatformData WarehousesETL/ELT ProcessesModern Data Stack TechnologiesB2B SaaS Solutions

Industry Keywords

Fortune 500Customer JourneyEnterprise Sales CyclesCustomer RetentionCustomer Expansion

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Lead and manage a team of senior Strategy Consultants serving Fortune 500 customers
Build, develop, and scale a world-class team overseeing the customer journey from kickoff through onboarding, continued success, and expansion on Hightouch’s agentic CDP
Set clear expectations, establish an operating rhythm, and maintain a high quality bar
Own sourcing, interviewing, and closing for the team; build a repeatable hiring process
Manage the portfolio by tracking status, risk, and next steps for every active engagement
Escalate risks early and communicate clearly with executives
Create repeatable engagement models, pilot structures, demo narratives, and enablement playbooks
Maintain deep technical knowledge of Hightouch’s platform and stay current with product developments
Handle complex technical escalations while empowering the team to deliver exceptional customer experiences
Collaborate with Sales leadership, Product, and Engineering
Bring customer and field insights into the product roadmap
Develop strategies to increase platform adoption, customer retention, and expansion across large enterprise accounts

Requirements

What you’ll need

3–5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities focused on technical and soft skill development
8–10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Proven ability to manage complex technical projects with multiple stakeholders
Experience growing an adaptive team in a fast-paced, evolving environment
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making
Experience working with Fortune 500 companies and understanding enterprise sales cycles
Ability to thrive in ambiguous, fast-paced environments while maintaining high standards
Natural curiosity about data platforms and how companies can leverage data for business outcomes
Preferred: experience with data warehouses, ETL/ELT processes, and modern data stack technologies
Preferred: background in Customer Data Platforms, marketing technology, or data activation
Preferred: experience in B2B SaaS companies, particularly in customer success or solutions engineering roles
Preferred: track record of driving customer expansion and reducing churn in enterprise accounts
Eligibility to work in the United States is verified post-hire through E-Verify

Benefits

Comp & perks

Meaningful equity compensation
Remote-first policy
Location-independent compensation