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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading engineering teams and managing customer-facing technical roles, with a strong focus on platform ownership, integration management, and strategic planning across multiple regions. Proven ability to communicate effectively with executives and partners while driving operational excellence and customer trust.
Highest-signal resume keywords
10+ Years In Customer-Facing Technical RolesExperience Leading Engineers And ManagersExperience Owning A Platform Or Integration LayerExperience With SIP Or Other Telephony ProtocolsExperience Leading Teams Using AI Coding Agents
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solutions ArchitecturePlatform OwnershipIncident ResponseCost ManagementTechnical Architecture ReviewData Residency ComplianceCustomer Integration ToolingOn-Call ManagementProduction-Code EngineeringTeam Leadership
Soft Skills
Clear CommunicationCoaching And DevelopmentStrategic PlanningProblem-SolvingCollaboration
Tools & Technologies
Hosted API GatewaysMobile SDK DistributionCustomer Integration ToolsAI Coding AgentsTelephony Protocols
Industry Keywords
B2B PlatformTelecom ExperienceFollow-The-Sun SupportSovereign Hosting RequirementsEnterprise Sales
About the role
Key responsibilities & impact- Lead and grow forward deployed engineering and solutions architecture across the Americas, Europe, and Asia Pacific
- Hire the people needed for each market
- Own the distribution platform, including hosted API gateways, SDKs, and customer integration tooling
- Own reliability and cost to serve for every live integration
- Set the on-call and incident model
- Partner with Product Engineering on customer adaptations and product roadmap priorities
- Partner with Sales and Customer Success across pre-sales, solution design, launch, retention, and expansion
- Bring customer and partner needs to the roadmap as recurring patterns
- Hire, coach, and develop managers and senior engineers
- Maintain quality and customer trust across regions
- Set department strategy and operating plan, including headcount, budget, and leadership metrics
- Report to the CTO
- Work three days per week in the Seattle office
- Travel 30–40% to customers and partners
Requirements
What you’ll need- 10+ years in customer-facing technical roles
- At least 4 years leading engineers and managers
- Experience building and leading a forward deployed, solutions, or customer engineering organization at a B2B platform company
- Experience hiring leaders and setting an operating model
- Experience leading both production-code engineers and customer-facing engineers
- Experience owning a platform or integration layer, including on-call, incident response, and cost
- Experience working directly with enterprise or partner sales and sharing outcomes
- Technical ability to review architecture and critically assess postmortems
- Experience leading through ambiguity at a startup or growth-stage company
- Experience leading teams using AI coding agents
- Clear communication with executives, customers, and engineers
- Telecom experience preferred
- Experience with SIP or other telephony protocols, mobile SDK distribution, or integrations with carriers, communications platforms, or dialers
- Experience running teams across US, European, or Asian time zones, including follow-the-sun support
- Experience with data residency or sovereign hosting requirements
- Legally eligible to work in the US
- Located in or willing to relocate to the Greater Seattle area
Benefits
Comp & perks- Equity compensation
- L&D budget to support your growth
- Internal mobility and career pathing
- Diverse, inclusive, and supportive work environment