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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex enterprise customer relationships, driving adoption and growth in SaaS environments, and delivering measurable value through strategic program management. Proficient in incident response and troubleshooting within technical settings, particularly in telecommunications and voice technology.
Highest-signal resume keywords
Customer Success ManagementProgram ManagementStakeholder EngagementIncident ResponseTelecommunications Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
APIsIntegrationsData-Driven Decision MakingComplex Program DeliveryCommercial Outcomes
Soft Skills
Proactive Problem SolvingAbility to Operate in Ambiguity
Tools & Technologies
Voice Security ProductsCaller Identity SolutionsCall Insights
Industry Keywords
SaaSStrategic AccountsEnterprise CustomersNetwork SecurityAI-Driven Products
About the role
Key responsibilities & impact- Own and grow one of Hiya’s most strategic Operator partners
- Drive customer adoption and lead complex programs
- Deliver measurable value and unlock multi-million-dollar growth within the account
- Operate across executive engagement, technical delivery, and commercial expansion
- Bring structure to ambiguity and momentum to complex environments
- Support incident response, troubleshoot issues, and uphold high service levels
- Manage stakeholder relationships, including executive-level engagement
- Work onsite with the client in Plano
- Help SMB and enterprise customers succeed with trusted calling, caller identity, call insights, engagement, and voice security products
Requirements
What you’ll need- 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
- Experience managing large, complex enterprise customers with 8-figure / multi-million ARR
- Strong track record across adoption, delivery, renewals, and growth
- Proven ability to drive commercial outcomes
- Solid program management skills
- Confidence operating in technical environments including APIs, integrations, and pilots/POCs
- Incident response and troubleshooting experience
- Strong stakeholder management, including executive-level engagement
- Highly proactive and data-driven; comfortable operating in ambiguity
- Experience in telecommunications or highly regulated enterprise environments
- Must live in the Dallas area and be able to commute to Plano to work onsite with the client
- Background in voice technology, network security, or AI-driven products
- Prior experience working with this Operator is highly desirable
- Must be legally eligible to work in the US
Benefits
Comp & perks- Equity compensation
- L&D budget
- Internal mobility
- Commission
- Bonus