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Aftermarket Specialist – Parts & Service
Hillenbrand. Prepare accurate spare parts quotes for Coperion equipment brands .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in spare parts identification, quoting, and inventory management while effectively managing customer relationships and driving account growth. Proficient in producing detailed reports and implementing process improvements to enhance operational efficiency.
Highest-signal resume keywords
Spare Parts QuotingSupplier Purchase Order ManagementInventory Valuation and ReconciliationCross-Selling and Account GrowthTechnical Authority on Parts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Spare Parts IdentificationService Agreement PricingMargin Discipline ApplicationSales Order Intake ReportingCosting ApplicationInventory ForecastingProcess Improvement DocumentationTechnical Authority LeadershipCustomer Recovery ManagementData Maintenance
Soft Skills
Customer Relationship ManagementEffective CommunicationProblem-SolvingProactive NotificationOrganizational Skills
Industry Keywords
Coperion EquipmentDIOSNAVMIPeerlessBaker PerkinsSchick EsteveK-TronService WorkRetrofitsUpgrades
About the role
Key responsibilities & impact- Prepare accurate spare parts quotes for Coperion equipment brands
- Price and quote service work, service agreements, retrofits and upgrades
- Hand sold jobs to the Logistics & Service Coordinator and remain the commercial contact
- Review service job margins after close-out and adjust rates where needed
- Place and track supplier purchase orders and confirm delivery dates
- Proactively notify customers of delays
- Maintain supplier, customer, pricing and parts data
- Follow up quotes, record won/lost/lapsed outcomes and report conversion and pipeline monthly
- Recommend related, wear and consumable parts and build recommended spares holdings and parts kits
- Grow service agreement coverage and identify retrofit and upgrade opportunities
- Cross-sell lubricants, consumables, ancillary product lines, parts and service across allocated customer accounts
- Anticipate reorders, map installed equipment and review allocated accounts every six months
- Pass capital equipment leads to the Managing Director
- Act as named Coperion contact for allocated accounts and acknowledge enquiries within one business day
- Report inventory position, sales order intake and revenue to the Managing Director every two weeks
- Produce inventory valuations, reconciliations, forecasts and audit evidence
- Review and approve stock range, reorder points, safety stock, minimum/maximum levels and obsolescence
- Maintain business correspondence and electronic records in the shared system
- Triage the inbox daily and maintain visible open-item lists and handovers
- Own the parts function end to end and resolve customer issues
- Improve systems and bring one documented process improvement each quarter
- Serve as technical authority on parts and lead parts-side brand onboarding
- Present fortnightly reporting packs and support process and system change
Requirements
What you’ll need- Experience and knowledge of spare parts identification using drawings, serial numbers and equipment history
- Knowledge of DIOSNA, VMI, Peerless, Baker Perkins, Schick Esteve and K-Tron equipment
- Ability to prepare accurate spare parts quotes and apply margin discipline
- Ability to price and quote service work, service agreements, retrofits and upgrades
- Ability to place and track supplier purchase orders and manage lead times
- Ability to maintain accurate supplier, customer, pricing and parts data
- Ability to follow up quotes, record outcomes and report conversion and pipeline metrics
- Ability to identify on-selling, cross-selling and account growth opportunities
- Ability to produce inventory, sales order intake, revenue and margin reports
- Ability to prepare month-end inventory valuation and reconciliations
- Ability to maintain rolling six-month supply order forecasts
- Ability to apply costing consistently, including freight, duty and foreign exchange
- Ability to support external audits
- Ability to retain, file and triage business correspondence and records
- Ability to own the parts function, recommend actions and manage customer recovery
- Ability to document at least one process improvement each quarter
- Ability to act as technical authority on parts and lead brand onboarding
- Ability to present fortnightly reports and influence process and system change
Benefits
Comp & perks- Equal Employment Opportunity policy
- Reasonable accommodation for job search or application available
- Opportunities to qualified applicants and employees regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status