Hillenbrand

Field Service Technician

• Lead equipment commissioning, installation, start-up, testing, troubleshooting, repair, and preventive maintenance using approved procedures, technical drawings, diagnostic methods, and customer-site safety requirements
• Diagnose complex mechanical, electrical, controls, and process-related issues by gathering operating data, identifying root causes, applying authorized corrective actions, and verifying equipment performance
• Guide technicians and internal partners through diagnostic logic, approved work methods, and service information while escalating issues beyond training, authority, or technical scope
• Coordinate assigned field service activities, clarify priorities, share job information, support effective handoffs, and maintain alignment with customers and internal teams
• Train customers on equipment operation, basic maintenance, troubleshooting, and available features using approved materials, practical demonstrations, and documented follow-up actions
• Evaluate equipment condition and service history to recommend repairs, replacement components, upgrades, or additional services within established requirements
• Complete service reports, parts and labor records, test results, customer acknowledgements, and escalation details
• Identify recurring issues and opportunities to improve service methods, documentation, training, and preventive maintenance
• Work with customers, field technicians, engineering, quality, commercial teams, and other internal partners to resolve technical issues and communicate risks, schedule impacts, and next steps

Field Service Lead Technician

Full-stack Engineer

• Design, develop, test, debug, document, and maintain complex software applications and embedded systems
• Develop software for embedded Linux platforms, industrial controls, instrumentation systems, and IoT edge devices
• Lead software architecture, technical design reviews, and software development projects from concept through deployment
• Design, develop, and maintain modern web applications, user interfaces, dashboards, and data visualization tools for industrial and digital solutions
• Develop cloud-connected applications and services for remote monitoring, diagnostics, analytics, device management, and digital product offerings
• Develop algorithms for data acquisition, signal processing, analytics, artificial intelligence, and operational intelligence solutions
• Collaborate with electrical, mechanical, controls, manufacturing, and product management teams to deliver integrated solutions
• Develop and implement AI-enabled capabilities that enhance automation, diagnostics, predictive maintenance, and operational efficiency
• Ensure software quality through code reviews, automated testing, continuous integration, cybersecurity best practices, and engineering standards
• Mentor junior engineers and provide technical leadership while driving continuous improvement, innovation, and product modernization
• Support Coperion, a global process technology and systems provider serving plastics, food, pharmaceuticals, chemical, battery, mineral, and other industries

Senior Software Engineer

Procurement

• Own category-related targets, strategy, and program development for the global spend and supply base in scope
• Leverage pooling opportunities and synergies across Hillenbrand operating companies and sites
• Model the optimum supply base according to market trends, demand requirements, and business objectives
• Define supply base preferences, sourcing governance, supplier targets, and category playbooks
• Maximize supply base agility and competition through Supply Market Making and Alternative Sourcing Programs
• Define supply base and sourcing footprint design across Hillenbrand operating companies
• Drive category-related funnel measures and execution plans to achieve defined targets
• Create category intelligence covering market trends, technologies, benchmarks, cost, and value drivers
• Assess supplier capabilities and performance against market benchmarks and demand requirements
• Classify suppliers and define supplier development targets
• Plan and align financial, operational, and business targets
• Develop alternative sourcing projects to optimize the supply base and increase shiftability
• Build business cases and secure stakeholder commitment
• Lead sourcing project execution using Advanced Negotiation Concepts
• Drive and monitor supplier account management impact
• Review and approve supplier targets and funnel measures
• Define and drive elevated Key Supplier objectives and support critical supplier meetings
• Initiate cost-mastering and supplier-development project funnels
• Manage master purchase agreements and amendments, including logistics, quality, and sustainability
• Monitor and drive execution of category-related funnel measures

Senior Global Category Manager

Support Engineer

• Resolve customer technical support cases through diagnosis, troubleshooting, and documentation.
• Support hot runner systems, temperature controllers, controls, software, and injection molding equipment.
• Assist customers with scientific molding, process optimization, process development, and startup activities.
• Perform electromechanical and controls troubleshooting, identify root causes, and recommend corrective actions.
• Guide customers and service teams through remote diagnostics, installation, calibration, maintenance, and product operation.
• Coordinate issue resolution with engineering, quality, manufacturing, parts, sales, and field service teams.
• Assess repair, replacement, upgrade, or on-site service requirements and manage escalations.
• Maintain accurate CRM records and service documentation.
• Contribute to continuous improvement, product enhancements, and technical knowledge sharing.
• Support global service excellence and continuous improvement across Mold-Masters and Hillenbrand.

Field Service Lead Technician

Senior Software Engineer

Senior Global Category Manager

Technical Support Engineer – Industrial Equipment, Hot Runner, Controls, Injection Molding Systems