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Customer Service Representative
Hillenbrand. Process customer orders, purchase orders, amendments, emails, and related documentation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and problem-solving abilities while managing orders and maintaining accurate records. Proficient in coordinating with various stakeholders to enhance customer care processes and support business objectives.
Highest-signal resume keywords
Customer Order ProcessingClear Written And Verbal CommunicationProblem-Solving SkillsAttention To DetailCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuote PreparationCustomer Record ManagementAnalytical SkillsMathematical Skills
Soft Skills
Time ManagementAdaptabilitySound JudgmentAccountability
Tools & Technologies
Computer-Based SystemsE-Store Processes
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer ServiceSales OpportunitiesCustomer Care ProcessesSafety Procedures
About the role
Key responsibilities & impact- Process customer orders, purchase orders, amendments, emails, and related documentation
- Respond to customer calls, correspondence, and E-store chats
- Answer questions, resolve issues, and provide product or technical assistance
- Build relationships with current and prospective customers
- Explain products and identify relevant sales opportunities
- Prepare proposals and quotes
- Recommend products based on customer requirements
- Coordinate payment terms within established guidelines
- Maintain customer, transaction, and follow-up records in company systems
- Coordinate with sales, suppliers, customers, and internal departments to resolve problems
- Arrange sample submissions or inspections
- Prepare reports
- Follow safety and operating procedures
- Identify opportunities to improve customer care processes, accuracy, and efficiency
- Collaborate with customers, sales colleagues, suppliers, and internal departments to support business goals
Requirements
What you’ll need- High school diploma or equivalent
- Experience supporting customers through phone, email, chat, or another customer service channel
- Ability to process orders, quotes, purchase orders, and customer records accurately using computer-based systems
- Clear written and verbal communication skills
- Practical math, analytical, and problem-solving skills
- Ability to organize work, manage time, and adjust priorities while handling multiple requests and administrative tasks
- Sound judgment, accountability, and attention to detail
- Ability to follow established procedures
- Collaborative and adaptable approach
- Openness to learning products, systems, E-store processes, and improved ways of working
Benefits
Comp & perks- Equal Employment Opportunity (EEO) employer
- Reasonable accommodation available for job search or application
- Inclusive workplace where everyone is welcome to apply