Field Service Lead Technician

Hillenbrand

. Lead equipment commissioning, installation, start-up, testing, troubleshooting, repair, and preventive maintenance using approved procedures, technical drawings, diagnostic methods, and customer-site safety requirements .

Posted 9/23/2026full-timeMichigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in equipment commissioning, installation, and maintenance, with a strong ability to diagnose and resolve complex mechanical and electrical issues. Proficient in interpreting technical documentation and providing effective customer training and support.

Highest-signal resume keywords

Equipment CommissioningComplex Problem DiagnosisTechnical Documentation InterpretationCustomer TrainingField Service Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical TroubleshootingElectrical TroubleshootingPreventive MaintenanceEquipment InstallationStart-Up TestingCorrective Action VerificationTechnical Drawing InterpretationDiagnostic Data AnalysisService Report CompletionRoot Cause Analysis

Soft Skills

Clear CommunicationCollaborationSound JudgmentAdaptabilityContinuous Learning

Industry Keywords

Field ServiceIndustrial Equipment MaintenanceSafety PracticesCustomer-Site AccessService Documentation

About the role

Key responsibilities & impact

Lead equipment commissioning, installation, start-up, testing, troubleshooting, repair, and preventive maintenance using approved procedures, technical drawings, diagnostic methods, and customer-site safety requirements
Diagnose complex mechanical, electrical, controls, and process-related issues by gathering operating data, identifying root causes, applying authorized corrective actions, and verifying equipment performance
Guide technicians and internal partners through diagnostic logic, approved work methods, and service information while escalating issues beyond training, authority, or technical scope
Coordinate assigned field service activities, clarify priorities, share job information, support effective handoffs, and maintain alignment with customers and internal teams
Train customers on equipment operation, basic maintenance, troubleshooting, and available features using approved materials, practical demonstrations, and documented follow-up actions
Evaluate equipment condition and service history to recommend repairs, replacement components, upgrades, or additional services within established requirements
Complete service reports, parts and labor records, test results, customer acknowledgements, and escalation details
Identify recurring issues and opportunities to improve service methods, documentation, training, and preventive maintenance
Work with customers, field technicians, engineering, quality, commercial teams, and other internal partners to resolve technical issues and communicate risks, schedule impacts, and next steps

Requirements

What you’ll need

A high school diploma or equivalent, supported by relevant technical training and substantial hands-on experience in field service, industrial equipment maintenance, commissioning, or a related environment
Demonstrated ability to diagnose and resolve complex or infrequently occurring mechanical, electrical, controls, or process-related equipment issues
Ability to interpret technical drawings, electrical schematics, specifications, equipment manuals, service bulletins, diagnostic data, and established work instructions
Practical experience with equipment installation, start-up, testing, repair, preventive maintenance, and verification of corrective actions
Clear written and verbal communication skills for customer instruction, technical escalation, cross-functional coordination, and accurate service documentation
Ability to manage changing priorities, travel logistics, tools, parts, and multiple service assignments with limited supervision
Sound judgment when making authorized field decisions and when escalating safety, engineering, quality, warranty, commercial, or customer concerns
Commitment to safe work practices, accountability, continuous learning, collaboration, and ongoing improvement
Ability to meet applicable driving, travel, safety-training, and customer-site access requirements

Benefits

Comp & perks

Frequent travel to customer sites and company locations
Variable schedules based on customer and service requirements
Equal employment opportunities regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression, or veteran status
Reasonable accommodation support for applicants with disabilities