Field Service Technician

Hillenbrand

. Troubleshoot machine downtime and perform overall machine assessments .

Posted 11/10/2026full-timeCincinnati • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting mechanical and pneumatic systems, providing recommendations for improved productivity and machine uptime. Proficient in equipment design feedback and customer support, with strong documentation skills for reporting and process development.

Highest-signal resume keywords

Mechanical Engineering ExperienceTroubleshooting SkillsSolidWorks ProficiencyMicrosoft Office ProficiencyCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMechanical SystemsPneumatic SystemsMachine AssessmentsEquipment DesignRepair RecommendationsParts InstallationOperations TrainingDocumentation SkillsField Service Engineering

Soft Skills

Communication SkillsProblem-Solving SkillsCustomer Interaction

Tools & Technologies

Microsoft OfficeMicrosoft CRMSolidWorksAutoCAD

Certifications & Qualifications

Associate's Degree in Engineering

Industry Keywords

Machine DowntimeProductivity ImprovementOnsite SupportParts RemovalField Service

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Troubleshoot machine downtime and perform overall machine assessments
Provide recommendations for repair or improved productivity
Perform new machine start-up inspections and operations training
Oversee onsite parts removal, installation, and assembly
Recommend parts and service solutions to improve machine uptime, maintenance, and operation
Provide written post-visit reports with visit overview, observations, recommendations, and accompanying quotes for recommended parts
Provide Rotex Engineering with equipment design and feature recommendations based on field observations and customer feedback
Maintain reasonable on-call status to answer customer questions via phone and email
Assist in developing department documents, standards, and processes
Support project deployment, troubleshooting, and customer support for mechanical and pneumatic systems
Perform other assignments and duties appropriate to the Field Service Engineer position

Requirements

What you’ll need

Associate’s degree in engineering or related field; and 1-2 years related mechanical engineering/maintenance experience; or equivalent combination of education and experience
Ability to travel 50-75% of the time
Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, Excel, and Outlook
Experience with Microsoft CRM preferred
Basic knowledge of SolidWorks (3D) and AutoCAD (2D) or similar platforms preferred
Ability to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear
Occasional ability to crouch
Occasional ability to lift items as heavy as 25 lbs
Ability to see near and far distances

Benefits

Comp & perks

$3,000 sign-on bonus
15 days of paid vacation
11 paid holidays
6 paid sick days
Comprehensive medical, dental and vision insurance
MD Live
RX help center
Medical Advocate Program
Company-paid short-term and long-term disability
401K matching program – 3% base pay automatic contribution plus $.50 for each additional dollar saved on the first 6% of pay saved
Opportunities for development and advancement
Competitive pay