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Operations Support, Admin Specialist
Hillenbrand. Serve as the site's primary receptionist and telephone operator, providing professional customer and visitor support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administrative support, including proficiency in ERP systems and ISO 9001 Quality Management Systems. Strong organizational skills and attention to detail are essential for managing documentation, tracking KPIs, and coordinating with vendors.
Highest-signal resume keywords
ISO 9001 ExperienceERP System ProficiencyMicrosoft Office ProficiencyAttention To DetailStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ISO 9001ERP SystemsKPI MonitoringDocumentation ManagementInvoice Processing5S CoordinationSafety AuditsSpreadsheet ManagementOperational Record KeepingQuality Management Systems
Soft Skills
Strong CommunicationOrganizational AbilitiesProblem-Solving SkillsReliabilityProfessionalism
Tools & Technologies
SAPMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft VisioMicrosoft Access
Industry Keywords
Manufacturing EnvironmentCustomer SupportAdministrative SupportContinuous ImprovementVendor Coordination
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the site's primary receptionist and telephone operator, providing professional customer and visitor support
- Coordinate and track facility 5S and Safety Audit programs
- Support the ISO Quality Management System by maintaining documentation and assisting the Quality Manager with internal and external audits
- Process and maintain packing slip records within the ERP system
- Review and approve invoices while managing office supply inventories and purchasing needs
- Maintain and update spreadsheets, reports, and operational records
- Monitor, track, and report facility Key Performance Indicators (KPIs)
- Communicate and coordinate with external vendors to support operational requirements
- Provide general administrative support to operations, quality, and management teams as needed
Requirements
What you’ll need- Previous experience in a receptionist, administrative, or office support role within a manufacturing or business environment
- Experience working with ISO 9001 or other Quality Management Systems
- Strong verbal and written communication skills
- Exceptional attention to detail and organizational abilities
- Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment
- Experience with SAP or other ERP systems
- Demonstrated ability to work independently with minimal supervision
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and Access
- Strong reliability, professionalism, and dependability
- Strong problem-solving and analytical skills
- Ability to interact effectively with employees, customers, and vendors at all levels of the organization
- Commitment to continuous improvement and maintaining a safe, organized work environment
Benefits
Comp & perks- Equal Employment Opportunity (EEO) employer
- Reasonable accommodation available for the employment application process