Relationship Manager

Hillenbrand

. Meet or exceed annual sales and margin targets for the assigned region .

Posted 10/16/2026full-timeSewell • New Jersey • United StatesMid-LevelSenior💰 $80,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing account strategies and maximizing sales of service products while maintaining strong customer relationships. Proficient in engineering principles and capable of interpreting technical documentation to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Sales Strategy DevelopmentCustomer Relationship ManagementEngineering Report InterpretationService Quotations PreparationMarket Research Conducting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceEngineering KnowledgeTechnical Documentation InterpretationProblem DefinitionData CollectionService Agreement WritingProposal Development

Soft Skills

Effective CommunicationIndependent WorkCollaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointQADSAP

Industry Keywords

Coperion ProductsField ServiceProcess ConsultingMarket Share RecoverySpare Parts Management

About the role

Key responsibilities & impact

Meet or exceed annual sales and margin targets for the assigned region
Develop account strategies to maximize sales of service products to major assigned accounts
Work with customers to identify spare parts needs and opportunities for upgrades, long-term maintenance, field service, process consulting, refurbishing, and modernization
Initiate, review, and approve firm quotations for assigned customers and follow up in accordance with department guidelines
Monitor the status of all open sales orders for assigned accounts
Maintain regular communication with assigned accounts and an overview of ongoing field service, upgrade, and expansion activities
Collaborate with the team to improve the quality of standard service quotations and correspondence
Monitor and document customer and competitor activity for assigned accounts in accordance with department policy
Develop strategies to regain lost market share within assigned accounts
Collaborate with sales, engineering, process, and field service teams to align company capabilities with customer needs and provide a consistent point of contact
Coordinate service support for each machine within the assigned area
Maintain accurate information on the status of all Coperion equipment operating at assigned accounts
Improve the overall level of service provided to assigned accounts

Requirements

What you’ll need

College degree required; a degree in Mechanical or Chemical Engineering is preferred
A minimum of five years of engineering, service, or sales experience with Coperion products or closely related products is preferred
Ability to read and interpret engineering reports, technical documentation, office procedures, and operating manuals
Ability to write clear, concise routine correspondence and comprehensive documents, including service agreements, studies, and proposals
Ability to communicate effectively with customers and employees
Knowledge of Microsoft Word, Excel, and PowerPoint; familiarity with QAD and SAP is a plus
Ability to define problems, collect data, and draw valid conclusions
Ability to work independently
Ability to conduct market research and develop customer relationships
Willingness to travel 25%-50%

Benefits

Comp & perks

Annual bonus, subject to the terms of the plan
Medical, dental and vision plans
Paid time off, starting at 160 hours per year for full-time hourly salaried employees
Company-paid holidays
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)