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Technical Support Engineer – Industrial Equipment, Hot Runner, Controls, Injection Molding Systems
Hillenbrand. Resolve customer technical support cases through diagnosis, troubleshooting, and documentation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting electromechanical systems and injection molding processes, with a strong focus on customer support and technical documentation. Proficient in managing service operations and collaborating with cross-functional teams to enhance service excellence.
Highest-signal resume keywords
Electromechanical TroubleshootingInjection Molding Process DevelopmentRoot Cause AnalysisCRM/Service Management SystemsTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProcess OptimizationElectromechanical SystemsControls AutomationEquipment InstallationCalibrationMaintenanceScientific MoldingProcess DevelopmentHot Runner Systems
Soft Skills
Strong CommunicationOrganizationCustomer ServiceCollaborationProblem-Solving
Tools & Technologies
Remote Diagnostic ToolsMicrosoft OfficeSalesforceSAP
Industry Keywords
Technical SupportField ServiceIndustrial EquipmentPolymer EngineeringTemperature ControllersPlastics Processing Equipment
About the role
Key responsibilities & impact- Resolve customer technical support cases through diagnosis, troubleshooting, and documentation.
- Support hot runner systems, temperature controllers, controls, software, and injection molding equipment.
- Assist customers with scientific molding, process optimization, process development, and startup activities.
- Perform electromechanical and controls troubleshooting, identify root causes, and recommend corrective actions.
- Guide customers and service teams through remote diagnostics, installation, calibration, maintenance, and product operation.
- Coordinate issue resolution with engineering, quality, manufacturing, parts, sales, and field service teams.
- Assess repair, replacement, upgrade, or on-site service requirements and manage escalations.
- Maintain accurate CRM records and service documentation.
- Contribute to continuous improvement, product enhancements, and technical knowledge sharing.
- Support global service excellence and continuous improvement across Mold-Masters and Hillenbrand.
Requirements
What you’ll need- Diploma or degree in Engineering, Engineering Technology, Electromechanical Technology, Polymer Engineering, or a related field.
- 2+ years of experience in technical support, field service, process engineering, maintenance, or a similar industrial equipment role.
- Strong troubleshooting skills in electromechanical systems, controls, automation, and industrial equipment.
- Experience with injection molding, scientific molding, process development, and polymer materials is preferred.
- Knowledge of hot runner systems, temperature controllers, plastics processing equipment, or related technologies.
- Experience with root cause analysis, corrective actions, and structured problem-solving techniques.
- Ability to read technical manuals, electrical drawings, schematics, and specifications.
- Experience with equipment installation, commissioning, calibration, and maintenance.
- Proficiency with CRM/service management systems, remote diagnostic tools, and Microsoft Office; Salesforce and SAP experience are assets.
- Strong communication, organization, and customer service skills, with the ability to manage multiple priorities and collaborate across teams.
Benefits
Comp & perks- Equal employment opportunity
- Reasonable accommodation support for applicants with disabilities