Logistic Operations Manager

Hilo by Aktiia

. Own end-to-end D2C logistics for Webshop and Amazon across the USA and Canada .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $125,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end D2C logistics, including fulfilment, outbound logistics, and cross-border shipments. Proficient in logistics strategy implementation, performance management, and continuous improvement within a multi-3PL network.

Highest-signal resume keywords

5+ Years In Logistics3PL ManagementLast-Mile DeliveryLogistics KPIs TrackingStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics OperationsFulfilment ManagementSupply Chain OperationsCustoms ClearanceInventory ManagementFreight BookingRate NegotiationCost-To-Serve OptimisationOrder ProcessingReturns Management

Soft Skills

Clear CommunicationAttention To DetailExecution MindsetProblem-SolvingSelf-Starter

Tools & Technologies

Logistics ToolsERP Tools

Industry Keywords

D2C LogisticsEcommerceInternational ShippingMedical Device LogisticsPharmaceutical Logistics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own end-to-end D2C logistics for Webshop and Amazon across the USA and Canada
Run daily fulfilment and outbound logistics from order processing through final delivery, including last-mile delivery, returns and issue resolution
Resolve exceptions quickly so customers do not experience operational friction
Contribute to planning and implementing the overall logistics strategy
Manage and scale a multi-3PL network, including ramping up the newly launched US operation
Own SLAs, performance reviews and capacity planning across logistics partners
Serve as the daily operational contact for 3PLs and carriers
Own inbound transportation from factories, including China and Vietnam, to regional warehouses
Lead inbound carrier selection, route design, rate negotiation and cost-to-serve optimisation
Coordinate freight booking, shipping schedules and handover to logistics partners
Manage customs clearance processes and import documentation
Ensure product integrity for devices sensitive to temperature, humidity and pressure
Maintain inventory visibility across warehouses and sales channels
Coordinate replenishment to avoid stockouts and excess inventory
Define and track logistics KPIs including OTIF, lead time, cost per shipment and return rate
Report logistics KPIs so the business can act on them
Drive continuous improvement and collaborate with Manufacturing, Finance, Sales, Quality and Customer Service
Operate as an individual contributor without direct reports

Requirements

What you’ll need

5+ years in logistics, fulfilment or supply chain operations, ideally in D2C or ecommerce and international distribution
Proven experience managing 3PLs, carriers and cross-border shipments
Solid working knowledge of last-mile delivery, Amazon fulfilment and international shipping fundamentals
Hands-on experience with logistics or ERP tools
Strong analytical skills
Excellent English, written and spoken
USA based
Must be authorised to work in the United States
Willing to travel occasionally to warehouses in Switzerland, Germany, UK, Canada, Australia and the USA
BSc in Business Administration, Supply Chain, Logistics or a related field is nice to have; equivalent practical experience counts just as much
Chinese is nice to have
Experience in medical device, pharmaceutical or other quality-regulated logistics is nice to have
Experience setting up logistics operations in a new market is nice to have
Self-starter who thrives in a scale-up without a large support structure
Strong execution mindset and attention to detail
Ability to keep several issues moving in parallel and prioritise well under pressure
Clear communication, ownership and solution-oriented approach

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Attractive ESOP package
Opportunity to participate in Hilo's long-term success and growth
Work on a mission that matters—transforming cardiovascular health at global scale
Work at a fast-growing, high-impact, venture-backed company
Collaborate with a diverse, passionate, and talented team