Hilo by Aktiia

Operations

• Own end-to-end D2C logistics for Webshop and Amazon across the USA and Canada
• Run daily fulfilment and outbound logistics from order processing through final delivery, including last-mile delivery, returns and issue resolution
• Resolve exceptions quickly so customers do not experience operational friction
• Contribute to planning and implementing the overall logistics strategy
• Manage and scale a multi-3PL network, including ramping up the newly launched US operation
• Own SLAs, performance reviews and capacity planning across logistics partners
• Serve as the daily operational contact for 3PLs and carriers
• Own inbound transportation from factories, including China and Vietnam, to regional warehouses
• Lead inbound carrier selection, route design, rate negotiation and cost-to-serve optimisation
• Coordinate freight booking, shipping schedules and handover to logistics partners
• Manage customs clearance processes and import documentation
• Ensure product integrity for devices sensitive to temperature, humidity and pressure
• Maintain inventory visibility across warehouses and sales channels
• Coordinate replenishment to avoid stockouts and excess inventory
• Define and track logistics KPIs including OTIF, lead time, cost per shipment and return rate
• Report logistics KPIs so the business can act on them
• Drive continuous improvement and collaborate with Manufacturing, Finance, Sales, Quality and Customer Service
• Operate as an individual contributor without direct reports

Logistic Operations Manager

Financial Planning and Analysis

• Own the monthly, quarterly and annual closing process across the Group
• Coordinate accounting across multiple legal entities and jurisdictions
• Supervise day-to-day accounting activities of a two-person team
• Review journal entries, account reconciliations, supporting documentation and balance sheet accounts
• Maintain the closing calendar, responsibilities and controls
• Improve the speed, quality and reliability of the close
• Act as a key Finance contact for annual audits and reviews
• Partner with FP&A for timely and accurate financial reporting
• Own monthly Group consolidation across multiple entities and currencies
• Manage intercompany entries, reconciliations and eliminations
• Review foreign currency translation and consolidation adjustments
• Coordinate VAT compliance and indirect tax obligations
• Support corporate income tax filings, tax provisions and local tax requirements
• Maintain the compliance calendar and support transfer pricing documentation
• Own accounting and financial reporting processes within NetSuite
• Improve automation across reconciliations, consolidation, reporting and recurring accounting activities
• Ensure accurate financial data flows into Finance from operational systems
• Identify process weaknesses and implement practical solutions
• Document Finance processes, accounting policies and audit trails
• Make AI and automation a core part of Finance operations
• Design AI-enabled workflows for reconciliations, intercompany matching, VAT reviews, transaction classification, closing controls and anomaly detection
• Develop an exception-based approach with human oversight and validation
• Measure improvements through shorter closing timelines, fewer reconciliations, reduced errors and increased Finance capacity
• Report to the VP Finance and collaborate with Finance, Operations, Sales, Growth, People, external accountants, tax advisors and auditors

Logistic Operations Manager

Finance Manager