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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in mobile app product management, strategic oversight, and cross-functional team leadership. Proficient in defining product vision, analyzing user feedback, and enhancing customer experience in the hospitality or travel industry.
Highest-signal resume keywords
Mobile App Product ManagementAgile Product ManagementCross-Functional Team LeadershipCustomer Experience StrategyProduct Vision Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementUser Story ExecutionFeature PrioritizationData AnalysisSuccess Metrics Definition
Soft Skills
CollaborationMentoringCommunicationRelationship BuildingEmpowerment
Industry Keywords
HospitalityTravelTransportationMobile App UsabilityCustomer Needs Identification
About the role
Key responsibilities & impact- Provide strategic oversight for Product Owners across multiple mobile app pods
- Oversee a pod-based team topology and coordinate core product teams with specialized enabling teams
- Partner with the Senior Director of Mobile App Product to define and communicate the mobile app vision and roadmap
- Develop and present innovative product concepts to technical and non-technical audiences
- Directly manage Product Owners and support feature, user story, and business requirement execution
- Empower Product Owners while aligning their work with product strategy and company goals
- Identify and prioritize customer needs across owners, Hilton Honors members, guests, partners, and team members
- Define success metrics, analyze post-launch data, and respond to trends and user feedback
- Build relationships across engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams
- Identify opportunities to improve mobile app usability and accessibility
- Define and prioritize customer experience features with UX, Technology, Marketing, and Analytics
Requirements
What you’ll need- Ten (10) years of professional work experience in Technology, Product, Customer Experience, or related field
- Six (6) years of professional product management experience
- Three (3) years of management experience leading and mentoring teams or leading cross-functional teams
- Adept in collaborating effectively with people from many different fields with varying degrees of technical experience
- Mobile app product experience
- Must be near the Memphis, Dallas, or McLean office location for this hybrid role
- Travel up to 10% as needed
- Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
- Three (3)+ years of agile product management experience in Mobile App
- Experience in hospitality, travel, or transportation industry
Benefits
Comp & perks- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis Concierge support
- Free counseling and support through the Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health and welfare benefits, including health, dental, and vision plans
- Retirement plans
- Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan