Hilton

Manager

• Manage targeted global equity projects through benchmarking, market research, and strategic analysis
• Partner with regional Human Resources leaders to evaluate and improve Team Member experiences
• Streamline equity-related processes and strengthen communication strategies
• Prepare reports and presentations for leadership with actionable insights into equity program performance and ongoing initiatives
• Participate in recurring meetings with external equity service providers
• Communicate proactively with regional Human Resources leaders to disseminate equity-related information across geographies
• Collaborate with the Executive Compensation team on ongoing initiatives and cross-functional projects
• Drive strategic enhancement and operational consistency of long-term incentive offerings across international markets
• Develop and coordinate educational materials for hotel owners, Team Members, and other stakeholders about long-term incentive programs

Manager, Global Equity Programs

SEO Marketing

• Coordinate delivery of SEO initiatives across EMEA markets
• Manage implementation roadmaps, priorities and timelines
• Track programme progress, risks and dependencies
• Ensure recommendations move efficiently from strategy into execution
• Maintain governance processes to support delivery at scale
• Serve as the primary day-to-day contact for SEO, content and local search agencies
• Manage work allocation, review deliverables and monitor quality
• Ensure outputs align with Hilton brand standards and business objectives
• Track delivery status and escalate issues where necessary
• Identify opportunities to improve efficiency and scalability
• Coordinate deployment of search-focused content across Hilton digital properties
• Support multilingual content and localisation programmes
• Manage publication workflows and quality assurance processes
• Review agency-delivered content before publication
• Ensure content aligns with search, accessibility and brand requirements
• Support execution of Hilton's local search programme across EMEA
• Act as a key point of contact for hotel teams and internal stakeholders
• Coordinate training, communications and operational guidance
• Work with vendors and stakeholders responsible for local search platforms
• Maintain operational reporting and programme governance frameworks
• Produce monthly performance reports and stakeholder updates
• Analyse performance data and identify opportunities for improvement
• Support measurement of search visibility, traffic and commercial outcomes
• Identify opportunities for automation and operational efficiency
• Use AI tools to improve reporting, analysis, content review and workflow management
• Develop scalable processes and evaluate new technologies

SEO Operations, Local Search Manager

Strategy

• Lead strategic technology planning for RMCC Americas
• Develop and maintain RMCC's multi-year technology roadmap across data systems, reporting, automation, workflow tools, and commercial support platforms
• Translate RMCC business strategy, operating model needs, and stakeholder priorities into sequenced technology capabilities, roadmap themes, and delivery recommendations
• Lead annual and quarterly technology planning processes evaluating demand, capacity, dependencies, risks, benefits, and business value
• Assess current-state tools, reporting environments, workflows, and data systems to identify modernization opportunities, simplification needs, and future capability gaps
• Partner with Technology, Data, Product, RMCC, Commercial, Enterprise, and external vendor stakeholders to align solutions with enterprise standards and operational needs
• Prepare executive-ready roadmap materials, decision frameworks, investment recommendations, and prioritization options
• Facilitate roadmap planning and prioritization forums
• Create decision materials clarifying options, impacts, dependencies, and recommended next steps
• Influence partners to advance roadmap priorities, resolve blockers, and maintain alignment with RMCC's commercial strategy
• Own current-state and future-state assessments
• Develop KPI and value-realization frameworks
• Prepare transition planning materials for delivery, implementation, adoption, and operational support
• Report to the Director of Strategic Operations

Senior Manager, Strategic Operations – Technology Strategy & Roadmap

Recruitment

• Serve as the key business partner for resourcing the Greater China & Mongolia business with top talent
• Lead the end-to-end recruitment process and partner with local leaders
• Position Hilton as the preferred employer and establish effective recruitment practices
• Execute a world-class recruitment process focused on exceptional candidate experience and diverse talent
• Deliver best-in-class recruitment outcomes with business and Human Resources teams
• Collaborate with stakeholders to execute the GCM recruitment strategy
• Develop innovative sourcing strategies and procedures
• Develop and drive the employee value proposition strategy
• Build in-market talent banks and local talent pipelines
• Evolve and future-proof recruitment technology systems
• Lead recruiting, sourcing, and technology delivery activities
• Build relationships with internal and external stakeholders
• Work with the Brands team and recruitment marketing on communication strategies
• Ensure recruiting practices comply with legal and regulatory requirements
• Research trends and develop innovative recruiting practices
• Track recruitment strategy results, impacts, and cost-effectiveness
• Create dashboards reporting recruitment KPIs and adjust strategies to optimize outcomes

Head of Recruitment – Greater China, Mongolia

Director

• Support regional planning and execution of priorities for luxury brands across EMEA
• Translate global strategies into EMEA plans driving brand growth, guest experience, and owner value
• Monitor brand health and portfolio performance across development, operations, commercial performance, guest experience, and product delivery
• Translate research, benchmarking, market intelligence, and performance insights into recommendations and action plans
• Localize global brand initiatives while protecting each brand’s integrity and distinct positioning
• Support hotel openings, conversions, renovations, and portfolio optimization
• Advance brand positioning, product evolution, F&B concepts, and regional brand personality workstreams
• Develop presentations, business cases, and brand storytelling materials for stakeholders
• Build partnerships across global brand, operations, development, design, commercial, marketing, communications, openings, HR, talent, and franchise teams
• Partner with Architecture, Design & Construction on brand requirements and design decisions
• Lead cross-functional projects and pilot programs with plans, timelines, governance, dependencies, and success measures
• Develop guidance and tools for consistent hotel implementation of brand programs
• Evaluate brand standards and programs for guest and owner impact, investment, operational implications, and return
• Lead brand sessions, calls, and forums to build alignment
• Manage concurrent initiatives and track regional brand budgets

Director, Luxury Brand Personality

Sales

• Research, develop, and solicit new Free Independent Traveler (FIT) and group tour business while maintaining strong relationships with existing accounts
• Travel to meet with current and prospective clients to conduct sales calls, deliver proposals, lead site inspections, and close deals
• Promote the hotel through attendance at tradeshows, community events, and client entertainment to generate leads and build brand awareness
• Host site visits and experiences that showcase hotel offerings and help convert prospects into bookings
• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Leisure Sales Manager

Architect

• Provide technical and construction leadership across all development phases
• Review design and construction documents for alignment with Hilton requirements and project ambitions
• Influence decisions to strengthen design, brand expression, operational performance and commercial value
• Conduct site inspections, identify risks and drive prompt resolution
• Champion Lifestyle experiences informed by design, F&B, and cultural trends
• Build long-term trust with owners and position Hilton as a strategic partner
• Partner with Development to support growth and secure the right projects
• Translate Brand vision into culturally relevant and commercially successful hotels
• Partner with AD&C Design to elevate design quality, guest experience and food and beverage
• Lead developments, conversions, adaptive-reuse projects and brand changes from pre-signing through opening
• Establish project vision, delivery strategy, milestones and accountabilities
• Oversee design and construction while balancing Brand vision, operational efficiency and commercial priorities
• Guide value engineering without compromising design quality or guest experience
• Anticipate risks, remove obstacles and drive decisions with urgency
• Maintain accurate reporting of forecast starts, openings, milestones and risks
• Drive communication and hold internal and external teams accountable for actions, timelines and quality
• Travel across North America for owner meetings, design reviews, site inspections and openings

Director, Architecture, Design & Construction – Lifestyle

Analyst

• Lead recurring Workforce Management calls with external partners to align on contact volume trends, performance gaps, and staffing strategies
• Build optimized headcount and hiring plans balancing customer experience, service levels, and global cost efficiencies
• Communicate hiring plan adjustments and staffing changes to Partner Managers
• Maintain advanced staffing models using Python to create predictive headcount and hiring targets
• Analyze contact flows and staffing accuracy across internal and external partner teams
• Use MicroStrategy, Alteryx, and Power BI to query the Enterprise Data Warehouse and build automated reports
• Identify trends and root causes from operational data
• Translate forecast and capacity outputs into data-driven operational guidance
• Align with Partner Managers and external vendors on headcount requirements and contact volume support
• Prepare executive summaries for global leadership
• Collaborate with Workforce Management, Operations, and Engineering teams to operationalize hiring plans
• Lead staffing and hiring plans for assigned global business units
• Design hiring scenarios for growth, seasonality, and changing operational needs
• Oversee communication and reporting workflows connecting internal planning with external partner performance
• Improve the capacity toolkit by mastering new tools or languages

Senior Analyst, Planning & Forecasting

• Lead efforts to expand and strengthen the hotel's leisure market presence
• Develop strategic partnerships with Wholesale, Consortia, and Cruise Lines accounts
• Support the Hilton Caribe and report to the Director of Sales
• Conduct proactive business development, customer engagement, contract negotiations, and industry networking
• Increase revenue while delivering exceptional service to clients
• Travel frequently to cultivate relationships, conduct presentations and site visits, host customer events, and showcase the property's offerings
• Solicit and uncover new business opportunities from US and international operators and travel professionals
• Grow Wholesale, Consortia, and Cruise Lines accounts
• Monitor implementation of packages and offers and deploy partnerships
• Foster relationships with agencies and individual agents
• Develop sales strategies and plans by analyzing hotel and market trends
• Partner with Sales and Revenue Management leadership on sales and pricing strategies
• Collaborate with Hilton Worldwide Sales teams and Discover Puerto Rico's Leisure Team
• Collaborate with in-market multi-line representatives
• Support leisure packages, offers, and promotions with Revenue and Marketing Teams
• Maintain customer databases and implement e-marketing campaigns
• Analyze and communicate account marketing opportunities
• Host and direct Travel Partner FAM trips, site inspections, and on-property events
• Build additional projects and tasks assigned by the immediate supervisor

Senior Sales Manager – Leisure

• Support Payment Operations at properties by assisting with payment-related inquiries and troubleshooting with internal and external support and engineering teams
• Provide communication and support for properties migrating to or implementing payment technologies
• Work with payment providers and internal teams to establish payment implementation procedures
• Manage merchant accounts, including KYC, user roles/access, third-party integrations, and end-user functionality
• Create internal and external documentation for payments initiatives and capabilities
• Collaborate with payment providers to ensure successful implementation across payment initiatives
• Define training specifications, implementation plans, and pilot strategies with other teams
• Establish and audit onboarding processes with payment providers and front office teams
• Ensure property management system requirements are met
• Communicate with support teams to resolve reported issues and enforce operational guidelines
• Identify opportunities to improve existing practices
• Provide Payments leadership with insights to define requirements for new capabilities and associated SOPs
• Own payment gateway integrations and payment solution implementations
• Own operational procedures for payment technology solutions
• Own implementation guidelines for onboarding and installing payment technologies

Senior Payments Technology Analyst

• Lead the Intermediary Agents Sales Team responsible for global intermediary agents
• Grow high-value and high-potential share-of-wallet accounts for Hilton in German-speaking countries and Nordic countries across Hilton’s global hotels
• Manage global and regional team performance
• Create and communicate team, account, and segment strategies to increase market share and demonstrate value to internal and external customers
• Track travel trends and apply them through a global approach
• Enhance Hilton culture and foster team development
• Manage customer and internal stakeholder relationships
• Implement projects designed to increase market share
• Set aligned team objectives and establish measurement systems for targeted accounts
• Ensure sales team members are trained and equipped to sell all brands across transient and group segments
• Review performance, recognize success, and manage performance when targets are missed
• Monitor annual sales incentive programs and cross-functional relationships
• Direct team development, work priorities, coaching, communication, and leadership
• Review account plans quarterly and organize weekly team calls and monthly team meetings
• Implement Salesforce and system controls to achieve objectives
• Translate goals into performance standards, assess performance, and take corrective action
• Manage policies, budgets, resources, ROI, customer information, management reports, and account penetration opportunities
• Control trade show and road show activity and ROI
• Support Hilton openings and key account management

Director of Sales – Intermediary Agents

• Lead hotel-facing revenue management strategy for a portfolio of Managed hotels in the Americas
• Lead and develop team members deployed to support the portfolio
• Drive market share through strategy collaboration
• Collaborate with RMCC Leadership and direct reports
• Partner with property-level commercial teams to drive performance
• Manage regional leadership on key owner deliverables and meetings
• Own property and portfolio market share and budget achievement
• Own team member engagement and development
• Work on hotel performance deep dives, Managed budget achievement, and rollout of new initiatives
• Report to the Senior Director, RMCC Americas

Director, Commercial Performance

Accounting Manager

• Perform daily revenue-related accounting activities following established procedures and controls
• Prepare reconciliations for hotel revenue streams and point-of-sale interfaces
• Investigate variances and analyze high-volume revenue data
• Resolve discrepancies and escalate complex or high-risk items
• Respond to revenue-related accounting inquiries from hotels and internal partners
• Coordinate with teams to resolve data, process, and system issues
• Participate in testing and implementation of system enhancements and process changes
• Crosstrain on team activities to strengthen coverage and business continuity
• Report to the Team Lead
• Support a customer-focused shared services experience

Revenue Accounting Analyst

• Serve as a strategic resource and second set of eyes for complex, high-value, and high-profile group contracts
• Analyze contracts holistically, identifying risks, opportunities, and areas requiring strategic negotiation
• Evaluate unique or non-standard clauses and develop solutions supporting customer relationships and Hilton's commercial objectives
• Partner with sellers to move complex contracts forward and help get business across the goal line
• Identify trends and recurring contracting challenges and develop proactive strategies
• Balance customer expectations, hotel objectives, Hilton standards, and commercial priorities throughout negotiations
• Partner with hotel sales leadership, Hilton Worldwide Sales, internal stakeholders, and customers to analyze, negotiate, and optimize contracts
• Coach sales teams through challenging contracting situations

Manager, Global Equity Programs

SEO Operations, Local Search Manager

Senior Manager, Strategic Operations – Technology Strategy & Roadmap

Head of Recruitment – Greater China, Mongolia

Director, Luxury Brand Personality

Leisure Sales Manager

Director, Architecture, Design & Construction – Lifestyle

Senior Analyst, Planning & Forecasting

Senior Sales Manager – Leisure

Senior Payments Technology Analyst

Director of Sales – Intermediary Agents

Director, Commercial Performance

Leisure Sales Manager

Revenue Accounting Analyst

Assistant Director of Contract Optimization