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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing hotel openings, ensuring operational readiness, and aligning activities with Hilton brand standards and commercial priorities. Proficient in project management, stakeholder engagement, and enhancing operational processes through insights and lessons learned.
Highest-signal resume keywords
Hotel Operations ExperienceProject Management CertificationStakeholder ManagementHilton Brand Standards KnowledgePre-Opening Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOperational ReadinessProcess ImprovementRisk ManagementTimeline Development
Soft Skills
Communication SkillsOrganizational SkillsProblem-Solving SkillsInfluencing Skills
Tools & Technologies
Knowledge ArticlesSupport Materials
Certifications & Qualifications
Project Management Certification
Industry Keywords
HospitalityHotel OpeningEMEA TravelManaged Hotel ModelFranchised Hotel Model
About the role
Key responsibilities & impact- Centrally manage the hotel openings process across all Hilton brands
- Lead hotel opening projects from early planning through post-opening stabilization
- Develop and maintain opening plans, critical path timelines, milestones, risks, dependencies, and deliverables
- Coordinate ownership groups, hotel leadership, regional teams, and Hilton brand functions
- Ensure hotel departments are operationally ready at launch
- Support onboarding, training, system adoption, and operating rhythm creation for pre-opening teams
- Align opening activities with Hilton brand standards, regional strategies, owner expectations, and commercial priorities
- Monitor guest experience, operational stabilization, commercial ramp-up, and brand readiness performance indicators
- Provide coaching, issue resolution, and operational support to hotel leadership teams during stabilization
- Capture lessons learned and convert insights into repeatable process improvements
- Contribute to regional KPIs, including Hilton Honors enrolments, Stay Experience Score, and commercial ramp-up
- Maintain and enhance support materials, knowledge articles, tools, and processes
Requirements
What you’ll need- Bachelor’s degree in Hospitality, Business, or a related field, or equivalent professional experience
- Minimum five years of hotel operations experience, ideally including exposure to pre-opening or transitional environments
- Strong understanding of Hilton brand standards, hotel operating disciplines, and systems
- Excellent communication, organization, stakeholder management, problem-solving, and influencing skills
- Willingness and ability to travel across EMEA to support hotel openings and stakeholder engagement
- English required; additional EMEA languages advantageous
- Project management certification or equivalent experience managing complex, cross-functional delivery plans
- Experience working across both managed and franchised hotel operating models
Benefits
Comp & perks- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night through the Go Hilton travel program
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Crisis Concierge providing practical support and emotional care
- Mental health resources through the Care for All hub
- Free counseling and support through the Employee Assistance Program (EAP) in many countries for eligible Team Members
- Award-winning workplace culture and career support
