HR Manager

Hilton

. Provide strategic and operational HR leadership for the Colombia HR Shared Service Office, the corporate Team Member population in Colombia, and recruitment for Hilton's managed hotel portfolio in Colombia .

Posted 11/11/2026full-timeBogotá • ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR leadership, employee relations, and compliance with Colombia Labor Law while driving operational performance and talent management strategies. Proven ability to lead teams, manage recruitment processes, and enhance employee engagement within the hospitality industry.

Highest-signal resume keywords

Human Resources ManagementEmployee RelationsLabor Law ComplianceRecruitment Strategy DevelopmentOperational Performance Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementSuccession PlanningGrievance HandlingPayroll AdministrationBenefits AdministrationRecruitingOnboardingHR ReportingMetrics AnalysisConflict Resolution

Soft Skills

Team LeadershipMotivational SkillsStrategic ThinkingCommunication SkillsProblem-Solving

Tools & Technologies

OracleRecruitment DashboardsHR Metrics ToolsPerformance Evaluation Systems

Industry Keywords

Hospitality IndustryUnion NegotiationsTeam Member LifecycleWorkforce PlanningEmployer BrandingOperational EffectivenessCompliance RisksTalent PipelinesCorporate PoliciesColombia Labor Law

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Provide strategic and operational HR leadership for the Colombia HR Shared Service Office, the corporate Team Member population in Colombia, and recruitment for Hilton's managed hotel portfolio in Colombia
Drive engagement and retention through performance management, professional development, recognition programs, performance evaluations, and succession planning
Guide employee relations, conflict resolution, grievance handling, labor contract compliance, and union negotiations
Establish and enforce HR policies covering employment laws, wage and benefit administration, and workplace safety
Oversee the full corporate Team Member lifecycle, including recruiting, onboarding, payroll, benefits administration, Team Member relations, and terminations
Deliver corporate lifecycle processes consistently and accurately with US stakeholders
Ensure HR governance, policy compliance, and alignment with country-wide HR strategies
Lead Team Member relations escalations, investigations, and ethics complaints
Support in-language candidate interviews and oversee corporate visa and immigration processes
Lead corporate onboarding, including local compliance, office assignments, and equipment ordering support
Manage HR reporting, Team Member Experience updates, metrics, cost allocation accuracy, and Oracle expansion support
Establish recruitment service standards and response-time expectations
Prepare recruitment dashboards, reports, and analysis
Partner with operations leaders to establish strategic objectives and operational priorities
Manage corporate performance cycles, GTMs, and GPTW survey processes
Create corporate offer letters and administer benefits
Anticipate vacancies, hotel openings, seasonal staffing needs, internal movements, promotions, and hard-to-fill positions
Strength Hilton's employer brand and talent pipelines through universities, educational institutions, communities, job fairs, and other talent sources
Lead the HR Shared Service Office operating strategy and service-delivery metrics
Develop and execute HR strategies aligned with business objectives, corporate policies, and local regulations
Identify and mitigate operational and compliance risks
Lead HR process improvements and operational effectiveness initiatives
Participate in regional and corporate HR innovation, automation, audit, technology implementation, and service-delivery projects
Oversee recruitment, onboarding, and workforce planning to attract and retain talent while optimizing labor costs
Define and execute Colombia's national recruitment strategy for Hilton's managed hotels

Requirements

What you’ll need

Three (3) years of experience as a Human Resources Manager in Hospitality or similar industry
Three (3) years of experience driving operational performance
Three (3) years of experience with labor laws, team member relations, union negotiations and owner relations
Three (3) years of demonstrated experience leading, developing and motivating teams to achieve or exceed business goals
Travel up to 30%
Multi-unit oversight or above-property experience (useful)
Familiarity with Colombia Labor Law (useful)

Benefits

Comp & perks

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at Hilton hotels through the Go Hilton travel program
Paid parental leave for eligible Team Members, including partners and adoptive parents
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Paid time off (PTO)