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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in OTC processes, including dispute resolution, financial documentation, and compliance within a corporate environment. Proficient in utilizing ERP systems and MS Office tools to enhance operational efficiency and customer service.
Highest-signal resume keywords
OTC Process ManagementERP System ProficiencyDispute ResolutionCustomer Service OrientationFinancial Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OTC ProcessesFinancial DocumentationDispute ResolutionAdjusting EntriesCollections ManagementBusiness Metrics InterpretationProcess EfficiencyAccounting ProceduresHospitality Industry KnowledgeProblem-Solving Skills
Soft Skills
Excellent Communication SkillsCollaborative Problem-SolvingCustomer Relationship ManagementAdaptabilityAbility to Work Under Pressure
Tools & Technologies
MS ExcelMS WordMS OutlookSAPOraclePeopleSoftEssbase
Industry Keywords
Compliant Controls EnvironmentCorporate EnvironmentHospitality Industry ExperienceService Level AgreementsAccounting Packages
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Deliver OTC processes according to agreed timetables and Service Level Agreements
- Support Hilton’s Centre of Excellence in providing an efficient, seamless, customer-focused service
- Identify opportunities to maximise process efficiency and effectiveness
- Support OTC strategies and day-to-day team activities
- Interpret business metrics within the OTC area and make recommendations
- Support review, refinement, and ongoing monitoring of OTC Service Level Agreements
- Research AR or guest disputes and compile supporting documentation
- Engage property teams to resolve disputes, issues, and queries
- Determine with the Team Leader whether adjustments are required
- Prepare and post adjusting entries
- Maintain dispute-resolution documentation, records, collections files, and call logs according to Hilton standards
- Follow up on outstanding group master and convention-related payments
- Review and verify bills issued to group masters or convention clients
- Assess collections status and present write-off recommendations under credit procedures
- Review Booking Deposit Reports and bank statements for advanced deposits
- Prepare deposit postings and confirm successful posting
- Support special OTC Hotel Accounting initiatives
- Report results and explain findings to others
Requirements
What you’ll need- Experience working in a compliant controls environment
- Good technical skills and understanding of how OTC impacts other accounting areas
- Developing problem-solving skills and ability to address issues collaboratively
- Excellent written and verbal communication skills, with experience communicating with all levels of management and external customers
- Customer-service orientation and ability to build, manage, and maintain relationships at all organisational levels
- Flexible, ‘can-do’ approach and ability to drive and adapt to change
- Proficiency in MS Excel, Word, and Outlook
- Ability to work well under pressure, handle multiple concurrent demands, and prioritise responsibilities
- Good knowledge of finance modules in an ERP system such as SAP, Oracle, or PeopleSoft
- Preferred: Good knowledge of PeopleSoft and/or similar accounting packages and Essbase
- Preferred: Hospitality industry experience
- Preferred: Previous experience in a professional corporate environment
Benefits
Comp & perks- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night through the Go Hilton travel program
- Employee stock purchase program (ESPP), allowing investment in Hilton shares at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis Concierge support
- Mental health resources through the Care for All hub
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members