Project Management Analyst

Hilton

. Manage HRCC internal and corporate project deliverables using industry-standard project management tools .

Posted 9/17/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $50,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, including proficiency in Microsoft Project, Asana, and Trello, while effectively communicating project status and managing deliverables in a contact center environment. Skilled in business process improvement and crafting compelling narratives using data and visualizations.

Highest-signal resume keywords

Project ManagementAgile MethodologiesBusiness Process ImprovementPMP CertificationContact Center Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBusiness Process ImprovementData VisualizationComplex Spreadsheet MaintenanceDocumentation

Soft Skills

CommunicationTeam CollaborationLeadership

Tools & Technologies

Microsoft ProjectAsanaTrelloMicrosoft PowerPointMicrosoft ExcelVisioSmartsheet

Certifications & Qualifications

PMP Certification

Industry Keywords

Shared ServicesContact CenterProject DeliverablesProcess AnalystsProject Approvals

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage HRCC internal and corporate project deliverables using industry-standard project management tools
Manage projects from initial consultation through full execution, including communication of progress and status updates
Maintain project plans and artifacts, reporting, and work with teams to build cases for project approvals
Conduct and document business plans
Study and document standard processes and implement changes to improve efficiency
Partner with Process Analysts to document and implement business and process changes
Lead project meetings and serve as the project representative for HRCC
Document business discussions, outcomes, actions, and risks
Bring teams together to document tasks, assign owners and timelines, and create a framework for follow-up and execution
Communicate project status, risks, and accomplishments
Manage HRCC Shared Services projects related to contact center operations and corporate initiatives, including implementations and site launches

Requirements

What you’ll need

Two (2) years of professional experience
Proficiency in Microsoft PowerPoint and Excel, including maintaining complex spreadsheets
Proficiency in Microsoft Project or similar tools such as Asana or Trello
Travel less than 10%
Two (2) years' experience in project or program management, Shared Services, Agile methodologies, or business process improvement
Two (2) years' experience working in a large, multi-function contact center environment
Proficiency with tools such as Visio and Smartsheet
Skill to craft compelling narratives using data, text, and visualizations
PMP or relevant project management or Agile certification

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP), with Hilton shares available at a 15% discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis Concierge support for practical and emotional care
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental coverage, and vision coverage
Retirement plans
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions