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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating technology onboarding and vendor management within hospitality operations, ensuring adherence to security, privacy, and accessibility standards. Proficient in project management and lifecycle documentation for complex technology solutions.
Highest-signal resume keywords
Technology Onboarding CoordinationVendor ManagementProject ManagementNetwork ArchitectureCyber Security
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology OnboardingProject ManagementProcess ManagementRisk ManagementApplication Lifecycle ManagementNetwork ArchitectureCyber SecurityPrivacyAccessibilitySystem Integration
Soft Skills
CollaborationCommunicationStakeholder Management
Tools & Technologies
Hospitality Operations Systems
Certifications & Qualifications
CHTPPMPITIL
Industry Keywords
Vendor ManagementProduct GovernanceOperational ReadinessTechnology SolutionsConsultation Reviews
Tech Stack
Tools & technologiesCyber SecurityPMP
About the role
Key responsibilities & impact- Coordinate assigned third-party hotel system requests through Consultation, Fast Track, or Full Onboarding pathways
- Document adherence to Hilton standards and guardrails
- Coordinate vendor inputs for network architecture, cyber security, privacy, accessibility, and contracting reviews
- Maintain onboarding plans, decision records, risks, dependencies, approved-solution information, and status reports
- Track technology onboarding, operational-readiness, and application lifecycle activities, including remediation, periodic reviews, vendor business reviews, and retirement or offboarding documentation
- Partner with Property Technology Services Intake & Strategy on intake packages and onboarding pathways
- Collaborate with Global Network Engineering, Global Information Security, Privacy, HSM, Accessibility, Software Engineering, business owners, Operations, Operations Support, and Field IT
- Obtain technical, security, privacy, accessibility, contracting, implementation, and lifecycle documentation from vendor partners
- Lead assigned Consultation reviews and coordinate Fast Track reviews, escalating higher-scale, integrated, or higher-risk requests to Full Onboarding
- Maintain implementation guides, comparison materials, process and workflow records, approved-solution inventory information, and stakeholder communications
Requirements
What you’ll need- Five (5) years of professional work experience in Technology or a related field
- Four (4) years of experience with hospitality operations systems
- Three (3) years of experience coordinating technology onboarding, project management, process management, or risk and governance workflows
- Three (3) years of vendor management, product support, or application lifecycle management experience
- Experience applying network architecture, cyber security, privacy, accessibility, and system integration concepts to technology reviews
- Must be near one of the three US office locations: McLean, Dallas, or Memphis
- Travel up to 10%
- Bachelor's Degree, or Associate's Degree plus six (6) years of Technology-related experience, or High School Degree/GED plus twelve (12) years of Technology-related experience
- Seven (7)+ years of professional work experience in Technology or a related field is useful
- Experience with hospitality operations systems, vendor management, product governance, application lifecycle management, or IT project and process management for complex technology solutions
- Experience collaborating with global and regional stakeholders on hotel deployment or operational-readiness activities
- CHTP, PMP, ITIL, or equivalent professional accreditation would be useful
Benefits
Comp & perks- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis Concierge support
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental coverage, and vision coverage
- Retirement plans
- Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan